Manager Customer Service

*** ***** ****, **-* ( Mobile, alabama *****

334-***-**** ( **************@***.***

Brandi R. Cousin

objective

I want to secure a challenging long-term position that will

enable me to apply my education, experience and creative

skills to benefit your company.

SUMMARY OF QUALIFICATIONS

Proficient with Microsoft Office programs.

Superior multi-tasking skills; can manage multiple high

priority responsibilities

Detail oriented, excellent organizational skills and strong

commitment to quality.

Proven reputation, with a consistent history of exemplary

performance reviews and recognition for efficiency

improvements to workflows and processed.

Work independently, as well as with a team.

Excellent customer service skills

Work experience

11/2009 - Present

Sears Holdings Corporation - Mobile, Alabama 36693

Sheila Stamps 251-***-**** - Sales Team Manager

Customer Care and Tele-web Associate (present)

* I assist the national Sears Parts and Services stores by

answering ESCALATED customer phone calls in regards to wrong

parts sent, product specifications, technical advice,

concessions and pricing. I also place phone orders with

customers and check on statuses of orders that have been

previously placed. As a Tele-web Associate, I assist online

customers with the same issues, communicating through email

and chat.

02/2007 - 06/2009

American Red Cross Biomedical Services

Alabama and Central Gulf Coast Region - Mobile, Alabama 36693

Susan Baker 251-***-**** - Donor Recruitment Manager

District Donor Recruitment Account Manager/ Administrative

Assistant

* I organized and coordinated all aspects of blood drives with

schools, businesses, organizations and churches in Mobile

County, Washington County, Choctaw County and Clarke County.

I set daily, monthly and annual goals for my territory

through precise territory planning. I started this position

in Birmingham, AL. After only a few months, I was asked to

accept a promotion in Mobile, AL. I was able to maintain old

accounts as well as recruit new ones.

11/2006 - 02/2007

Spherion Staffing Services- American Red Cross Biomedical

Services

Montgomery, Alabama

Angela Swartz 334-***-**** - Owner/ Supervisor

Administrative Assistant, American Red Cross Biomedical

Services

* Vast client base gave me the opportunity to work an

exceptional assignment. I worked as a full-time Customer

Service Representative with the American Red Cross Blood

Services. I planned and implemented effective strategies to

bring donors to community blood drives. I worked to build

awareness and support of donor centers within its respective

communities. 02/2006 - 11/2006

Approved Cash Advance Loan Company

Montgomery, Alabama

Donna Andrews 334-***-**** - Divisional Manager

Branch Manager

I was responsible for the overall operation of the store,

which included supervising all branch personnel. I was

responsible for collections, great customer service and

growth of the company through marketing. I also had to meet

weekly and monthly goals, which I met most of the time.

03/2003 - 02/2006

Tallapoosa Entertainment Center (Gaming Casino)

Montgomery, Alabama

Bobby Holmes 334-***-**** - Monetary Intake Manager

Count Room Supervisor

* I supervised the count process of all revenue from gaming

machines. I was responsible for accuracy of monies collected

and deposited each day. I made sure all work was done

correctly and efficiently; and all financial statements and

reports were given to the Site Manager and Bookkeeper in a

timely manner.

education

Jehovah Jireh Bible College/ Great Commission Bible College

Alexander City, Alabama

Associate's Degree/ Biblical Studies and Theology

Alabama State University

Montgomery, Alabama

Bachelor's Degree/ Psychology with Biology Minor

Bloom Township High School

Chicago Heights, Illinois

High School Diploma

Internships

HEALTHSOUTH Rehabilitation Hospital

Montgomery, Alabama

Joe Taylor, Neuropsychologist

Intern

* I completed an internship working in the field of Behavioral

Medicine. I shadowed physicians, psychologists and nurses to

watch, as they assessed patients recovering from strokes,

amputations and those patients suffering with serious brain

injuries. I administered the Mini-Mental State Exams (MMSE),

learned some medical terminology.

mEMBERSHIPS

Member - Association of Donor

Recruitment Professionals

Member - Mobile Area Chamber of Commerce

Member - Tau Beta Sigma Honorary Band Sorority, Inc.

REFERENCES

Available Upon Request

Contact this candidate