Customer Service Manager
Resume:
TRAEL L. HUGHES
email: ********@*****.***
Southaven, Mississippi 38671
OBJECTIVE
To continue on a path of professional and managerial growth in a field related to the distribution and/or retail industry.
Intend to leverage a highly-specialized collection of shipping, customer service and merchandising knowledge,
warehouse/inventory management experience, as well as employee motivation experience.
SUMMARY
Established a proven management track record supported by excellent skills in operations, customer service,
leadership, and staff development. Have experience in warehouse operations, departmental management, and
training/motivation of personnel to achieve high levels of productivity and performance. Can effectively
coordinate personnel, operational systems, and complete administration of departmental tasks to achieve
increased levels of efficiency, productivity, and profitability. Computer literate, with leading business applications,
Microsoft Office, Windows, Word, Excel, & ISO9000.
* Understand the inner workings of a warehouse/distribution center and how shipper, manufacturers, and users
interrelate for the transfer of merchandise.
* Expertise in customer service with a proven ability to accurately coordinate incoming and outgoing call center
operations.
* Maintain detailed, accurate record keeping in order to track merchandise transfers; have knowledge of the
interpersonal coordination necessary between associates in a hightraffic inventory transfer facility.
EXPERIENCE
FUTURE ELECTRONICS, Memphis, TN 2005 - Present
System Coordinator Provide team development and team leadership to coordinate inter-departmental operations in
supervising the on time shipping of outbound freight at this automated facility.
* Coordinate activities including:
- Material Handling - Automated Systems - Cross Dock - Inbound
- Outbound - Employee Relations - Maintenance - Safety
* Participate in management team meetings to improve productivity and employee relations; serve as key person to
implement corporate policies to dock teams.
* Delegate job duties to employees and ensure all safety rules are followed; provide manager with written reports and
evaluations of employees.
* Ensure all ramp functions are performed in accordance with OSHA and DOT procedures. .
Primary point of contact and resolution for all systems related issues
Utilize organizational, communication, and analytical skills to supervise Customer service employees
MICHEL DISTRIBUTION, Memphis, TN 2002 - 2004
Customer Service Supervisor Maintained day-to-day operations in the customer service call center. Assisted customers
calling in from across the United States with placing orders or questions/comments concerning their orders. Implemented
technical and administrative office procedures. Developed relationships with distributors via telephone, recommended
products based on clients needs.
* Responsibilities included ensuring call center client expectations regarding service level and quality standards were
met and assisting supervisors with effective daily floor operations for up to 11 CSR's.
* Provided onthejob training for new hires and provide ongoing assistance and motivation.
FACTORY 2-U DEPARTMENT STORE, Memphis, TN 2000 - 2002
Assistant Manager Coordinated day-to-day operations of departments that exceeded *5.5 million in annual volume,
including departmental interaction, staff development, and training programs; also directed and controlled purchasing and
merchandising for this retail big box store. Monitored customer service program and level of customer satisfaction to
ensure maximum effort for promoting customer well being.
* Provided management support and leadership insight to receiving, inventory, stocking, accounting, and administrative
staffs, and directly supervise a total of 20 employees.
TRAEL L. HUGHES
Experience Continued:
FRITZ COMPANIES, Memphis, TN 1996 - 2000
Customer Service Supervisor (1997-2001) Since promotion, established a track record of management performance
and accomplishments as measured by both upper management and customers. Drew on effective leadership skills to: (1)
Hire and train a staff of 20+ employees, (2) Develop policy to improve interdepartmental communication, increase team
work and reduce employee turnover, (3) Conduct periodic employee evaluations and job reviews, and (4) Lead one-on-
one training to improve employees weaknesses, identified through on-going call monitoring.
Account Specialist (1996-1997)
EDUCATION
SHELBY STATE COMMUNITY COLLEGE, Memphis, TN
A.S. Business Administration forthcoming 11/05
TRAEL L. HUGHES
email: ********@*****.***
1350 Amesdale
Southaven, Mississippi 38671
Ladies/Gentlemen:
My search for a challenging and rewarding position has led me to your organization. I have enclosed a copy of my resume for
your review, and believe that you will find me a promising candidate for employment with your operation.
In addition to diversity in skills and experience, I offer genuine enthusiasm and dedication. I feel that with these qualities and
abilities I can provide valuable support to your organization.
I would appreciate the opportunity to meet with you in person to discuss your needs and objectives, along with my proven
abilities to fulfill them. I hope to hear from you soon. Thank you for your time and consideration.
Sincerely,
Trael L. Hughes
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