Customer Service Representative

Location:

Posted:

September 17, 2010

April J. Lemaster

Huber Heights, Oh 45424

CAREER OBJECTIVES: I would like to obtain a position in a company utilizing my

administrative experience and customer service skills.

KEYWORDS: Customer service, Proficient with Microsoft programs,, 70 wpm, Igenix,

Organization Skills, Alpha/Numerical data entry, Multi task, phone line experience,

Medicaid, Medicare, Icd 9, Cpt, clerical office experience

EXPERIENCE:

CareSource, Dayton, Ohio November 2005-

Customer Service Representative II July 2010

• Servicing inbound calls from members and providers reguarding their health care

coverage and claims

• Diagnose member/provider issues and determine appropriate actions for resolution

• Validate and update member demographic information

• Assisted with various departmental projects

CBS Personnel Staffing Services September 2003-

Various positions with temporary agency Novemeber 2005

• Customer Service Rep for multiple state Medicaid manage care plan

• Answered member calls about their health coverage

• Administrative task - returned mail, data entery

Manpower, Centerville, Ohio February 2004-

Various positions with teporary agency June 2005

• Data entry clerk for local company in payroll department

• Reconcile discrepancies and identified potential fraud

• Filing

MetLife, Dayton, OH December 2000-

Customer Service Representative July 2003

• Answered inbound calls concerning dental and auto insurance policies

• Documented changes to customer's policies

• Generated letters to underwritters and policy holders

• Processed dental claims

EDUCATION/ ACTIVITES AND ACCOMPLISHMENTS

Certificate for Professional medical billing/coding October 8,2009

Sinclair Community College, Dayton Ohio Fall 1999-Spring 2000

• Courses towards degree Diatetic Technician

• Member of FOE Diamond 3491, Project Linus Campaign, Scarves for Special Olympics.