Customer Service Insurance Agent

PATRICK FORNOF

*** *. **** **., ***. G, Columbus, OH 43215, abk1f9@r.postjobfree.com 614-***-****

CAREER SUMMARY

Dependable, self-motivated individual with over 10 years combined experience in processing and

investigating auto insurance claims and auto insurance subrogation claims. Impressive background as an

Administrative Assistant and Front Desk Receptionist. Licensed as an Accident and Health Insurance

Agent, and Licensed Property and Casualty Insurance Agent in Ohio. A professional dedicated to

achievement and team work, detail oriented and focused on maintaining a high level of quality for all

work completed with the stamina and the knowledge to overcome challenging situations. Also

experienced as an Insurance Assistant in Underwriting.

EMPLOYMENT EXPERIENCE

Safe Auto Insurance Company, Columbus, Ohio 2009-Present

Auto Claims Customer Service Representative

Answering auto claim related calls and providing customer service.

Taking new auto claim losses by phone.

Ordering auto accident police reports, setting up rentals and vehicle damage estimates.

TransPaC Solutions, Columbus, Ohio 2002-

2007

Remote Claim Analyst

Hired permanently after temping for only 2 months

Reviewed and investigated auto insurance claims for subrogation potential

Compiled and verified data for subrogation claim files (police reports, client file documentation,

addresses, third party insurance companies, handling claim adjuster info)

Helped to secure over $5,000,000.00 in client subrogation recoveries

Assumed responsibilities of administrative duties, temporary employee training & staffing, and

the imaging process of client file documents

Responded to, and assisted with client inquiries

Involved in the development of a very successful relationship between TransPaC Solutions and

our client

Job performed at the client’s site in Columbus, Ohio

Progressive Insurance, Columbus, Ohio

1997-2001

Claim Processor III

Hired permanently after temping for 5 months

Greeted and assisted customers as the Front Desk Receptionist. Answered and successfully

directed calls via multi-line switchboard

Managed the successful data entries of over 60 vehicle inspection/bodily injury report dictations

daily

Handled and processed large volume of customer auto policy installment payments, and oversaw

handling of customer paperwork left at the front desk by the claim adjusters

(power of attorney, bodily injury settlements, claim payments)

Extensively handled and administered the successful daily central dispatching operation

(Directing the Progressive field adjusters to and from scheduled vehicle inspections, bodily injury

meetings, and accident scene investigations)

Involved in the development of a specially designed after-hours customer service call center from

1999-2001

Helped compile claim form letters and facilitated assistance to the staff claim adjusters

Carried out transcriptions of claim file recorded statements

EDUCATION

Licensed Accident and Health Insurance Agent, and Licensed Property and Casualty

Insurance Agent in Ohio.

A.D. Banker, Ohio Property and Casualty Insurance Agent Course 2010

Columbus State Community College, Columbus, OH Mental Health Associate Degree Program 2010-

present.

License2Go, Columbus OH Certificate Program in Accident and Health Insurance Agent Education 2009

Southern Ohio College, Columbus, OH Word Processing Diploma

Walnut Ridge High School, Columbus, OH High School Diploma

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