Customer Service Sales
Resume:
Howard L. Cohan
Monroeville, PA 15146
PROFESSIONAL QUALIFICATIONS
Ability to analyze any situation quickly and determine the best course of
action
Training employees in various aspects of hotel operations
Substantial customer service experience and outstanding customer service
skills
Working independently and without close supervision
Successfully resolving problems to customers' satisfaction / handling
difficult customers
Excellent interpersonal skills and the ability to work effectively with
others
Managing, organizing, and completing detailed inventories
Highly developed attention to detail and ability to multitask
Handling cash and reconciling receipts/making purchases/ sales / retail
Knowledge of all aspects of hotel service
Computer / Internet skills
WORK EXPERIENCE
Steel City Planners
2009-2010
Partner of event planning company
Booked meeting and events
Coordinated and assisted in the planning of weddings
Coordinated bus trips to casinos
Coordinated and assisted with corporate and specialty events
Coordinated and assisted with social events
Set up and breakdown of function rooms
George Westinghouse Castle
2008-2010
Volunteered for castle with daily activities and fund-raisers
Greeted guests and directed them to their function
Assisted with set up of functions in the castle.
Radisson Hotel Pittsburgh
1991- 2008
Host / Bartender/ (2002 - 2008)
Managed the restaurant flow and seating of guests
Greeted / assisted guests and answered the telephone for restaurant and
room service
Assisted servers
Completed host and server reports
Managed tips and cash drawer
Mixed drinks/ bartender for guests at the hotel's lobby bar
Interacted with guests, answering questions and providing guest services
Completed inventories for lobby bar / restaurant
Sold items for gift shop
Mini-bar Manager ( 1991-2002)
Inventoried hotel room mini-bars on a daily basis / restocked as needed
Purchased liquor
Completed daily reports
The Racquet Club of Pittsburgh ( Monroeville, PA)
1990-1994
Sales Associate
Purchased shoes, racquet balls, and tennis balls
Handled billing and payments for tennis courts
Assisted with Tennis and Racquet ball tournaments
Answered phone and paged club members
City Parks ( Pittsburgh, PA)
1983-1985
Tournament Assistant
Coordinated and directed Dominoes Team Tennis League
EDUCATION
Pennsylvania State University
December 1990
Bachelor of Science
Recreation and Parks
AWARDS AND ACTIVITIES
Listed in Who's Who of college students in 1989
Played on Penn State's Tennis Team from 1985 to 1987 (Behrend Campus)
Received a scholarship to the National Tennis Convention in 1985
Student Programming council 1985 to 1987
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