Customer Service High School
Resume:
Jaime Anderson
**** ******* ***** -*** *****, Nevada 89145
abk1dz@r.postjobfree.com
Objections: To obtain a full time position in an office administrative
position where I can effectively enact my expertise as an administrative
assistant or receptionist in a firm or office setting.
Employment History:
Technical Support- AT&T Internet Support
3/2010-7/30/2010
Las Vegas, Nevada
. Assist new High Speed Internet customers set up their DSL accounts.
. Troubleshoot internet connection problems on windows and apple based
computers.
. Resolve customer complaints and ensure quality customer service on
every call.
Receptionist- Silver State Gaming 5/2008-
10/2008
Las Vegas, Nevada
. Front office support for faced paced gaming company, tax firm and real
estate offices.
. Enacted a new filing system for growing gaming company and established
a sign in and out log for files for accuracy.
. Created a excel spreadsheet that logged all handlings for slot
machines and kept weekly drops compiled for audits throughout the
year.
Receptionist- Staff Management 11/2007-5/2008
Henderson, Nevada
. Front office support staff for Mars Retail Group executives and staff.
. Handled all incoming phone calls on a multi-lined phone system for
various departments and personnel.
. Handled all applications and EEOC documents from various retail
locations and imputed them onto an excel spreadsheet for auditing
purposes.
Cruise Line Reservations- Expedia.Com 10/2006-
4/2007
Las Vegas, Nevada
. Answered incoming phone calls from potential cruise customers and
helped find and book a destination with hotel, airfare and cruise
accommodations
. Maintained up to date knowledge on all cruise lines, destinations,
ports of calls, port excursions and dates of travel for more than 10
companies.
. Handled customers who were not satisfied with the Expedia experience
and came up with solutions to satisfy the customer to keep them coming
back to Expedia for all their travel needs.
Customer Service- Williams Sonoma Inc. 10/2004-
10/2006
Las Vegas, Nevada
. Answered all incoming calls for Williams Sonoma, Pottery Barn, Pottery
Barn Kids, Hold Everything and West Elm
. Placed orders from customers via online or catalog shopping on AS-400
ordering program
. Kept daily contact with UPS or United States Postal Service on missing
or not yet delivered packages for irate customers.
. Satisfied irate customers who had items not delivered and sent out
replacements and compensation.
Cashier/Photo Clerk- Sav-On Drugs 12/2003-6/2004
Los Angeles, California
. Became lead cashier and trained new employees on register training,
item location as well as workplace safety.
. Ran one hour and overnight photo lab making sure overnight films were
logged in and sent out for production while overseeing one-hour films
were completed in a timely manner.
. Organized and laid out new products on shelving units for consumer
consumption.
. Assisted managers and supervisors with projects pertaining to the well
being of the store.
Education History:
Criminal Justice Administration- University of Phoenix 4/2007-
Present
Las Vegas, Nevada
. Completed 54 units towards degree
Eagle Rock High School 9/1999-6/2003
Los Angeles, California
. Graduated with honors and a GPA of 3.5
. Captain of Varsity Girls Track Team 2002 and 2003
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