Customer Service Quality Control
Resume:
Ajun L. Williams
Ln
Charlotte, NC
28216
ajunwill21@yahoo.c
om
EMPLOYMENT
HISTORY
american red cross, Charlotte, NC
(March 2009 - present) Client Support Services Specialist
Gain control of suspect products in a timely manner.
Communicate directly with blood regions, hospital blood
banks and other consignees to obtain positive control and
disposition of suspect products.
Retrieve blood products based upon post donation
information, current deferrals, positive screening, test
results, and component related issues.
Perform all duties and responsibilities in compliance with
standard operations procedures, regulation outlined in the
Code of Federal Regulations (CFR) and other applicable
Federal, State, and local laws.
Research records in order to retrieve requested
information.
Perform data entry regarding test results.
Investigate discrepancies in donor records and correct
updates and verifies changes to ensure appropriate entry
and confidential handling of data.
Work in a collaborative team environment in order to meet
operational objectives while advancing donor and recipient
safety.
Maintain Blood Services records in accordance with ARCBS
directives and FDA, state and federal regulations.
American red cross, Columbia, SC
(July 2007 - March 2009) Laboratory Technologist II
Perform advanced manufacturing, processing, and test
procedures.
Perform duties in bacterial detection for platelets
including obtaining samples; inoculating culture bottles;
responding to alarms in incubators.
Communicate with National Testing Laboratory staff when
necessary to resolve problems, facilitate samples
shipments, and clarify test data transmissions issues.
Quarantine blood components that are initially unsuitable
for release.
Destroy blood components that are determined unsuitable for
release.
Perform, review, and approve quality control on products,
reagents, equipment, and various test kits. Maintain the
records and files.
Perform all duties and responsibilities in compliance with
standard operating procedures, Safety Quality Identity
Potency Purity (SQUIPP).
Assume lead responsibilities, such as record review,
ordering supplies and training, when designated by
Supervisor.
AMERICAN RED CROSS, Columbia, SC
(June 2006 - July 2007) Technical Assistant II
Prepare blood components.
Maintain manual and computer records associated with
production or testing.
Manufacture, process, label, store and perform quality
control on blood products.
Perform sample tube management.
Meet quantity production goals established by the
department.
Leukoreduce blood products.
Perform all duties and responsibilities in compliance with
standard operating procedures, Safety Quality Identity
Potency purity (SQUIPP), regulations outlined in the Code
of Federal Regulations
CHARTER COMMUNICATIONS, Greenville, SC
(May 2003 - June 2006) Dispatcher
Responsible for relaying and recording information to field
personnel via radio or other form of communications.
Respond to Customer Service request by prioritizing and
dispatching service requests to available installation or
service technicians; act as a liaison between technicians
and customer service.
Maintain scheduled of service outage, complete work orders,
summary reports, and other record keeping schedules.
Contact customer to verify scheduled appointment date and
time and rescheduled missed appointments.
Professionally, accurately, and effectively handle
customers requests including products and service calls
Ensured a positive customer experience by providing high
quality, consultative customer service support to new and
existing customers.
FRANCIS MARION UNIVERSITY, Florence, SC
(January 2000 - May 2003) Laboratory Assistant
Performed routine laboratory experiments as directed by
supervisor.
Documented analysis by completing experiment logs and
records; completing investigations.
Basic laboratory maintenance, sample handling, disposal,
and documentation of procedures that are expected in the
FDA regulated laboratory environment.
Organized laboratory equipment, check for safety of
equipments, ordered supplies as needed.
Francis Marion University, Florence, SC
(January 2000 - May 2003 )
EDUCATION Bachelor of Science in Biology
Minor: Chemistry
QUALIFICATION
SUMMARY
Superb ability to work accurately and with minimal
supervision.
Strong ability to do repetitive work without losing
concentration.
Uncommon ability to work under pressure in a fast paced
environment.
Excellent attention to detail.
Proven reliability and dependability
Excellent communication skills
Contact this candidate