Customer Service Project Manager

Gregory L. Coon

239-***-**** **** Cortina Circle #243 Ft Myers,

FL 33916 abk1a0@r.postjobfree.com

BUSINESS MANAGEMENT

Hospitality, Retail, Corporate, Customer Service

Recognized throughout career for being a detailed project manager with in-

depth knowledge of operations and real-life experience with increasing

revenue and efficiency. Proven time-management, organizational, and

communication skills. Adept at self-starter & independent projects,

identifying and developing improvement initiatives and passionate brand

marketing. Seeking an operational management position, bringing 10 years

of experience as follows:

Key Strengths

? Project Management ? Marketing/Advertising ? Customer Service

? Quality Assurance ? Operations Management ? Personnel Development

? Budgeting/Cost Analysis ? Strategic Planning ? Event Planning

? Creative Design ? Sales Presentations ? P&L Accountability

Professional Experience

ITALIAN FOOD CULTURE, INC. / PIOLA - Naples, FL

Dec 2008 - Aug 2009

General Manager

Assumed full responsibility for new store opening, including staffing,

training, product stock, sanitation, and administrative set-up. Oversaw

generation of maximum profitability and ensured maximum customer service

experience while simultaneously managing quality, cost, safety and

inventory management within operating constraints. Supervised and directed

all local brand awareness, guest-incentive programs & coordinated

entertainment. Increased standards for hiring and training, and helped

improve company product agreements decreasing costs.

RED RIVER PUB & GRILL - Alexandria, LA

Mar 2007 - Aug 2008

Owner/Operator

Independently conducted all administrative and project management tasks for

a new business until successfully sold. Managed total restaurant operations

in areas of human resources, customer/vendor relations, budgets, inventory,

and payroll. Designed all logos, menus, uniforms, d cor, marketing and web

materials. Streamlined controllable spending in an on-going effort to meet

weekly expenditures. Attract & retain customers through proactive community

service efforts.

COLLEGE CONCEPTS, INC. - Christmas, FL

Jan 2005 - Aug 2007

Director of Training & Marketing

Assumed full responsibility for managing all management and franchisee

training, including reviewing unit operational standards, designing

training materials, conducting seminars, and new product implementation.

Coordinated with 8 locations with 300 employees achieving $3M+ in annual

sales. Created & implemented training programs for 8 company departments,

in addition to tutoring 30 managers. Conceived various cutting edge

training programs comprised of text, video, seminars, and hands-on

development. Reviewed and evaluated financial and operational standards of

all stores.

WACKADOO'S GRUB & BREW - Orlando, FL

Feb 2000 - Feb 2005

General Manager

Managed daily restaurant operations generating sales up to $1.5M and

supervising 50+ employees. Directed the recruitment, interviewing, hiring,

training, motivation and evaluation of crews. Supervised all aspects of in-

house banquet planning, bookings and payment for up to 5000 guests. Hold

P&L accountability; manage sales analysis, forecasting, and reporting

activities. Nettworked actively with campus organizations and individuals

to increase sales and daily traffic. Consistently received performance

bonuses for increasing sales, decreasing costs, and shaping the business

properly.

Education

University of Central Florida, Bachelor of Arts Degree - 2003

(Concentration in Legal Studies)

Valencia Community College, Associate of Arts Degree - 2001 (Concentration

in General Studies)

Trained in various Restaurant POS systems, PC Design, Social Media,

Spreadsheets, & Finance software

Food Manager & Food Handler National Certification

*Business & Personal References available upon request

Contact this candidate