Customer Service Management

Monte D. Cummings

**** ******** **** ** - ******** GA 30324 - 678-***-**** -

************@*****.***

INTERNATIONAL BUSINESS PROFESSIONAL

Professional with 10+ years experience in business administration in the

United States and International countries with a track record of proven

results.

Extensive background in marketing affairs, including but not limited to

experience in creating campaigns for businesses and non-profit

organizations.

Multi-site management experience, including working within various

locations with management teams from all departments including sales,

operations, and customer service in order to assist them with achieving

their goals.

BUSINESS SKILLS

Compensation techniques Performance Management Extensive Math

Background

Strong Computer Skills Training & Development Customer

Services Skills

Organizational Development Efficiency Expert Business

ventures in European market

Marketing Projects Communication Expert Export

and Import Techniques

International Promotions Personnel Development Human

Resources Management

PROFESSIONAL EXPERIENCE

UNITED STATES ARMY - 1995 to 1999

Responsibilities include:

Provide day to day support for soldiers on all personnel issues including

mediations, performance reviews, and corrective action management and

provide training if needed.

Help to insure that all military personnel are aware of policies and

procedures.

Assumed responsibility for all tools and training in order to achieve

goals.

In charge of working with private contractors overseas to ensure that

missions were completed in a timely fashion.

-Reason for leaving: Honorable discharge

EUROPEAN PROFESSIONAL BASKETBALL - 2002 to 2010

Responsibilities include:

Achieved top standing in basketball through years of training.

Worked closely with businesses in the region as a sponsor for numerous

products and services.

Assisted in the development and implementation of nonprofit organizations.

Became a spokesman for the European anti-drug committee and raised profits

for the community.

Other employment tasks and opportunities include:

Assisted in organizational advertisement

Worked in the administrative office with the General Manager as well as the

President of the league to complete schedules.

Held intermediate to complex administrative duties that included payroll,

data entry and internal and external customer inquiries.

Served as a recruiter and liaison for foreign associates and employees.

-Reason for leaving: Contract completed

FORAGO CONSTRUCTION Ltd - 2007 TO 2008

Responsibilities include:

Assisted in constructing multi-million dollar estates from the foundation

to completion.

Worked with international contractor experts in order to complete each task

in a timely matter.

-Reason for leaving: Moved back to United States

EDUCATIONAL BACKGROUND

Southeaster Community College (1999 to 2000)

Associates Degree

Florida State University (2000 to 2002)

Bachelors Degree

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