Summary of Qualifications

More than ** years' successful experience in customer service and support

related employment engagements, with demonstrated strengths in problem-

solving and accurate cash management.

Education

Howard community college, Columbia, MD Planned Graduation in 2011

Registered Nursing

Certifications

health care provider card - Anne Arundel Community College 2005

Certified cardio pulmonary resuscitation (CPR) - Anne Arundel Community

College 2005

Serv-safe CERTIFICATE - Anne Arundel Community College October 2006

ALCOHOL AWARENESS TRAINING- Professional Server Certification Corp. October

2009

MIXOLOGY & BAR OPERATIONS CERTIFICATION - MD Bartending Academy September

2009

Experience

PNC Bank - Ellicott City, MD February 2007 to Present

Teller Supervisor

Oversee all Teller operations including supervising and providing work

direction to Tellers to assure that customers are provided with accurate

information and courteous, efficient service in regard to customer/Bank

transactions.

. Ensure that customer service procedures are being met by the Tellers

to the highest standard consistently and Tellers are accountable for

these expectations. Provide assistance to teller area staff with data

entry, special or difficult internal transactions or problems or

customer inquiries/problems. Provide follow-up guidance by

instructing Tellers in the handling of problem areas or transactions.

Assist teller personnel in reconciling errors as needed. Ensure

prompt and courteous response to customer inquiries.

. Responsible for performing on-going on-the-job (OJT) training phase

for the new Tellers assigned to the Bank or other personnel as

designated. Expertly identify customer's needs, cross sell additional

services, and in so doing retain Bank deposits.

. Responsible for performing all duties related to the branch's cash

analysis.

Latin Palace - Fells Point, MD January 2010 to Present

Bartender

Provide impeccable customer service and cash management for a dynamic

nightclub and food service business.

. Combined ingredients to make cocktails and drinks, collected expense

and operated the cash register, provide food to clientele placed at

bar, checked ID of clientele to make certain that they meet age

needs for purchase of alcohol products, watched and kept the

inventory of ingredients and equipment.

SUBWAY - Ellicott City, MD November 2004 to December 2007

Assistant Manager

Provide high-level management and customer service, cash management and

sales for a dynamic food service business.

. Provide overall store supervision for twenty employees. Train new

employees in creative food preparation, assembly and presentation.

Handle health department inspections. Perform stock ordering from

vendors and suppliers to maintain store inventory levels. Balance

cash registers and purchase receipts.

Extended Stay America - Columbia, MD July 2004 to January 2005

Housekeeper

Provide excellent cleaning and presentation services for busy hotel.

. Provided proficient and comprehensive housekeeping services while

ensuring corporate standards are maintained in guest rooms at all

times.

References available upon request

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