Customer Service Sales

Brenda Johnson Melton

*** ***** *****? Newport News, VA 23603? 910-***-****

QUALIFICATIONS SUMMARY

Licensed Personal Lines agent demonstrates strong organizational,

technical, and interpersonal skills with insurance sales, customer service,

customer consultation and follow-up. Confident and poised in interactions

with individuals at all levels. Demonstrates clear, logical communication

with exceptional recordkeeping and evaluation skills. Detail oriented and

resourceful in completing projects on time and within budget.

Capabilities include:

. Customer Sales, Service & Consultation

. Accounts Payable/Receivable

. Word Processing & Spreadsheet Creation

. Computer Operations and Interfacing

. Filing & Data Archiving

. Cash Drawer, Credit Card(POS)

. General Accounting & Banking

. Payroll & Benefits Administration

. Problem Solving & Troubleshooting

. Multi-line Telephone Reception

. Marketing, Budgeting and Advertising

. Proposal and Contract Composition

. Detailed Cost Analysis

. Bookkeeping & Tax Preparation

. Certified Typist-45-50 wpm

. HR, Staffing and Training

EXPERIENCE HIGHLIGHTS

Customer Sales, Service and Reception

. Supplied telephone support and answered daily customer inquiries. Able to

quickly learn codes and regulatory processes. Set up sales meetings,

performed cold calling when necessary.

. Provided strictest confidentiality to all customers while in a fast paced

work environment. Elicited customer information for registration and

prioritization. Assisted in pre-qualification standards for custom home

company.

. Managed customer relations and delivered exemplary customer service.

Furnished discreet office supervision.

. Implemented a credit card processing system and resolved the billing

problems for a 100+ unit facility.

. Insurance needs consultant involving detailed, multi-step customer

interviewing process for claims verification and eligibility

determination.

. Top seller of automobile and homeowner's insurance packages using unique

computer rating analysis system.

Management and Supervision

. Recruited, interviewed, hired, trained and supervised full and part time

staff. Implemented safety education programs.

. Maintained timekeeping, leave and absence status, and related databases.

. Filed I-9 documentation and maintained related confidential documents.

. Acted as the health benefits coordinator and human resources contact.

. Performed State and Federal Tax documents on a weekly, monthly, quarterly

and yearly basis. Responsible for all banking.

. Coordinated work flow between the President, Vice-President, support

staff and crews. Prioritized and delegated tasks; provided motivation and

direction to promote a positive work environment. Assured accurate and on-

time completion of assigned tasks.

Administrative Support and Sales

. Performed administrative support functions for a mid-sized commercial and

residential building corporation and mini-storage facility. Sold custom

home packages and coordinated multiple residential and commercial

building projects.

. Performed general accounting functions, set budgets, tracked expenses,

handled A/P and A/R for a construction company, a mini-storage facility

and the United States Postal Service.

. Proofed and edited contracts, reports, and advertising materials.

Screened calls, communicated directives to company members. Acted as a

liaison between clientele, contractor, sub-contractors, zoning and code

officials. Maintained OSHA training records and implemented OSHA

regulated safety training.

EMPLOYMENT HISTORY

NC Licensed Personal Lines Insurance Agent, HomeInsurance.com, Wilmington,

NC (2009)

Owner/Manager, The Storage Place, Inc., Frisco, NC (2002-2009)

Owner/Manager, S&S Design and Construction, Frisco, NC (1999-2005)

Postal Clerk, United States Postal Service, Hatteras, NC (1998-2002)

EDUCATION AND TRAINING

NC Insurance Licensed-Personal Lines Agent, NPN#14352943 (2009)

Master of Arts, English, East Carolina University, Greenville, NC (1994)

Bachelor of Arts, English, East Carolina University, Greenville, NC (1990)

Microsoft Office Suites Certificate, Keiser University, Daytona Beach, FL

(2005)

COMMUNITY INVOLVEMENT

Active volunteer in South Topsail Elementary classrooms and PTA, Hatteras

Island Cancer Foundation, Sunday school and youth activities, and meal

delivery to elderly shut-ins.

References Available Upon Request

Contact this candidate