Customer Service Quality Assurance
Resume:
ERRICKA DOUGLAS
**************@*********.***
P. O. Box 675672
Marietta, Georgia 30006
OBJECTIVE
I am seeking a full-time position in the Clerical, Computers (IT), and
Education industries.
SUMMARY OF SKILLS
Over 10 years of successful experience working with Computers
Outstanding technical computer skills
Strategically and tactfully resolves and troubleshoots problems
EMPLOYMENT HISTORY
Kindercare Learning Center - Alpharetta, GA
03/2009- 06/2010
Teacher
. Keep Child Profile Folders Updated
. Teach School Curriculum
. Provide a Nurturing Environment
. Performed Parent Teacher Conferences
. Performed Home Visit Assessments
Hallmark Gold Grown
10/2008 - 03/2009
Sales Associate
. Assist Customers with product selection
. Restock merchandise
. Train new sales associates
. Maintain sales quota
Quebecor World - Atlanta, Georgia
05/2001 - 03/2008
Quality Assurance Technician
. Performed quality assurance proofreading
. Graphic proofing
. Production proofing
. Gaming proofing and training
Quebecor World - Atlanta, Georgia
06/1998 - 05/2001
Direct Mail Programmer
. Provided technical support for programming group
. Worked with customer service representatives to provide quality
products
. Created products per customer's specifications using Mailform,
Digicomp, Syncorts, Group1 utilities
. GMC Printnet Software
Quebcor World - Atlanta, Georgia
06/1996 - 06/1998
Receptionist
. Operated multi-line switchboard
. Scheduled visitor appointments
. Met and greeted customers in a professional manner
. Provided excellent and quality customer service
ERRICKA DOUGLAS
P. O. Box 675672
**************@*********.***
Marietta, Georgia 30006
EDUCATION
Clark-Atlanta University
Atlanta, Georgia
Computer Information Science 1995 -
1998
Bishop Borgess Catholic High School
Redford, Michigan
High School Diploma
1990
ERRICKA DOUGLAS
P. O. Box 675672
**************@*********.***
Marietta, Georgia 30006
BUSINESS REFERENCES
Merita Denard
Senior Programmer
Quebecor World
Eliesha Jackson
CSR Specialist
Z.F. Lemford
******@***.***
PERSONAL REFERENCES
Zanisha Jackson
10+ Years of Personal Acquaintance
Lynette Petiford
10+ Years of Personal Acquaintance
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