Customer Service High School
Resume:
Janice Kopenhafer
South Bend, IN 46619
I am currently looking for a long term position with an established, growing
company, where I can help enhance and contribute to its ongoing success. My goal is to
utilize and develop existing skills while acquiring new ones in the process. If given the
opportunity, as a member of this company I would strive to be its best asset.
Work History
Koontz-Wagner Electric South Bend, IN
Wire and Assembly 08/2007 – Present
1. Wiring control panels, electronic assemblies and cable harnesses,
assembly of control panels up to limits of physical capability.
2. Assembly of electronic devices, including printed circuit boards,
test equipment and cable harness.
Instructed others how to complete the job I was trained for.
3. Utilized my capability of reading, interpreting and following
drawings and schematics without help.
The Marriott South Bend, IN
Room Service 01/2007 – 08/2007
1. Serve food courses and alcoholic beverages to guests.
2. Set tables according to type of event and service standards.
3. Answer questions on menu selections.
4. Communicate with the kitchen regarding menu questions, the length of wait,
recook orders, and product availability.
5. Communicate additional meal requirements, allergies, dietary needs, and special
requests to the kitchen.
6. Record transaction in MICROS system at time of order.
7. Check in with guests to ensure satisfaction with each food course and/or
beverages.
8. Maintain cleanliness of work areas, china, glass, etc., throughout the day.
9. Complete closing duties, including restocking items, turning off lights, etc.
Radde Investigative Agency South Bend, IN
Security Guard 11/2005 – 01/2007
1Call routing and message taking
2Warehouse surveillance
3Metal detector operations
4Report Keeping
5Building alarm checks
Morris Auto Service Elkhart, IN
Receptionist 7/2005 – 11/2005
1Inventory
2Answering phones
3Prepared work orders made appointments and invoices
4Cash drawer collecting, changing and balancing
5Book and file keeping
South Bank South Bend, IN
Bartender 1/2005 – 11/2005
1Drink order building
2Inventory
3Cash register operation and countdown
4General maintenance
Tire Rack South Bend, IN
Office Assistant 9/2001 – 9/2004
1Information research on computer data base and internet
2Call routing and message taking
3Customer appointment scheduling and walk in or phone assistance
4General filing and book keeping
5 Billing information processing
6 Billing information processing
7 Extensive credit card verification
8 Wrote, edited and sent internal and external memorandums and letters
9 Mail distribution
10 eneral customer service; refunds and replacements
Kroger South Bend, IN
Cashier/Office assistant 6/2000 – 9/2001
1Customer service: Cash register, Returns, western union, money orders, lottery
2Balanced cash drawers
3Inventory
4General maintenance
Education
Washington High School
South Bend, IN
All subjects studied
1998-2002
High School Diploma
2002
Indiana University of South Bend
Pharmacy Technician Training
2006
Certificate of accomplishment for completion of Pharmacy Technician Training
awarded 4-20-2006.
Contact this candidate