Customer Service Quality Control

Brian D. James

Professional Experience

June 2008 - August 2010

Production Director, University Parent Media, Boulder, CO

Oversaw the creation and design of publications (print guides, web sites, e-

newsletters) for more than

150 universities and colleges across the nation.

Responsibilities:

< Develop and maintain production schedules, goals, milestones and

deadlines for print and online products

< Supervise team of graphic designers (internal and freelance), providing

oversight of schedule, resources

< Manage print vendor relationships: negotiate printing contracts, estimate

and forecast costs, prepare print-ready digital files, perform prepress

checks and proofing

< Provide sales team consultation: establish market open/close dates,

oversee workflow of account materials

< Ensure editorial quality control, high aesthetic standards and adherence

to deadlines and budget

< Lead art direction, editing and content management of publications

< Design print publications and marketing collateral

< Develop and implement new designs for print and online products

< Oversee production process of print and online collateral (display ads,

media kits, e-mail campaigns)

Accomplishments:

< Established an efficient, scalable production process that doubled

capacity to more than 150 print publications in less than a year

< Developed and executed strategic initiatives to trim costs, improve

efficiencies and workflows, and enhance client/user experiences in print

and online

< Provided and managed proactive, highly effective customer service for

clients and advertisers, resulting in high retention rates

August 2004 - May 2008

Photo Editor, Rocky Mountain News, Denver, CO

< Provided art direction and editing of images and multimedia

< Directed photographers by scheduling assignments, managing workloads

< Managed online workflow of pictures and multimedia on web site

< Commissioned and negotiated rates for freelance and stock photography

< Edited photos on-site at major events

< Photographed products, people in studio environments

< Designed special sections and collateral when necessary

September 2000 - August 2004

Designer, Rocky Mountain News, Denver, CO

< Designed pages in daily newspaper, special sections and projects

< Led art direction for special long-term projects

< Edited text and wrote headlines

December 1995 - September 2000

Lead sports designer, Detroit Free Press, Detroit, MI

< Designed sports section pages in daily newspaper and special sections

< Designed marketing collateral

< Led art direction and designed five books published by the newspaper

Computer Skills

Proficient in Adobe Photoshop, InDesign, Acrobat, QuarkXPress, Photo

Mechanic, Microsoft Office suite, Basecamp Project Management, Windows, Max

OS X. Familiar with Illustrator, Dreamweaver, Flash, HTML and CSS

standards.

Awards

< Inducted into the E.W. Scripps Hall of Fame, winning annual company-wide

design competition three times

< Multiple awards from the Society of News Design (including a

distinguished Silver award)

< Designed pages that were part of the winning entry for 2003 Pulitzer

Prize for News Photography

< 2007 Pictures of the Year International, Picture Editing Team Award of

Excellence

Education

1995: Bachelor's Degree in Journalism - University of Kansas, Lawrence, KS

2008: Web Design Certificate - Rocky Mountain College of Art & Design,

Denver, CO.

Examined best practices in User Experience Design (UX), HTML, CSS and

Flash, with a focus on building clean, user-friendly web sites.

References and online portfolio of work available upon request.

Salary requirement: $68,000.

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