Customer Service Representative
Resume:
Rosendo Torres
Apt ***
Albuquerque, New Mexico 87110
**********@*****.***
OBJECTIVE STATEMENT
To obtain a position level in the Computer technologies support, to be
compatible with my education skills.
EDUCATION
Dona Ana Community College of New Mexico State University Las Cruces, New
Mexico
Associates Degree in Computer Information Technology and Networking.
Dona Ana Community College of New Mexico State University Las Cruces, New
Mexico
Obtain a certificate worth of forty hours of schooling for food better
processing at University of Arizona, Tucson.
Comptia A+ Certification (pending)
EMPLOYMENT SKILLS SUMMARY
. Reporting end of the day production reports
. Reporting end of day in premise employees
. Designed an Employee productivity improvement incentive program that
resulted in a percentage increase in productivity
. Coordinate multiple activities (bilingual) Spanish read and write
. Able to set and achieve specific goals
TECHNICAL SKILLS SUMMARY
. Computer skills, Microsoft software Word, Excel, Access, PowerPoint
. Third party Software (Online Downloads)
. Troubleshooting
. Installation of PC Hardware
. Voice over IP Telephone
. And Networking
EXPERIENCE
Current Job: INX, INC. Las Cruces, NM (April 1, 2009 to
May 26)
. Installing VoIP phone cables
. Tracing Network cables
. Patching VoIP phone switches
. Installing Network mini switches
. Building Network Cables
. Installing VoIP Phone Units
Previous Job: AutoZone Inc. Las Cruces, NM (June 2007 -
April 2, 2009)
. Customer Service Representative
. Diagnose customer vehicles
. Maintain Merchandising Displays on sales floor
. Greet customers as they enter the Store
Past Job: Border Foods Inc. Deming, NM (June, 1993 to
November, 2006)
. Production Supervisor
. Training Employees for the job position
. Monitoring Employees Productivity
. Handing over end of the shift production reports
. Reporting end of the shift in premise personnel
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