Customer Service High School

Career Objective

It is my desire to obtain employment at a quality organization where I can

benefit the company and further my career growth. I am an energetic, hard-

working individual who works well independently and as a team member.

Skills Summary

Professional Phone Etiquette Attention to Detail

Computer Experience Ability to Multi-Task

Problem Solving Ability Quick Learner

Professional Experience

L & S Teleservices, Sioux Falls, South Dakota May 2010 - Present

Provide quality customer service in regards to pre-paid cards

Utilize a multi-line phone system to answer incoming calls

Answer customer inquiries

Mitigate customer issues according to company policy

Determine the need to escalate issues to upper management

Utilize proprietary computer software to keep an accurate log of all

interaction with customers

Total Card Inc., Luverne, Minnesota January 2004 - May 2010

Provide quality customer service via incoming calls in regards to credit

cards

Provide accurate answers to customer questions

Follow company policy in order to remedy customer problems

Process payments on account

Use proprietary computer program to accurately document all customer

correspondence

Perform collection duties

Contact customers with delinquent accounts to discuss payment options

Make payment arrangements according to company policy

Receive payments on delinquent accounts

Assist in training new hires

Train new hires on the appropriate procedures for providing assistance to

customers

Assist new hires in learning how to utilize computer and phone systems

Maintain a positive attitude and be a good role model for co-workers

Pizza Ranch, Luverne, Minnesota October 2003 - January 2004

Provide restaurant services in order to exceed customer expectations

Make and deliver pizzas

Operate cash register

Collect payments and issue correct change

Balance cash drawer at end of shift

Prepare bank deposit

Education

southwestern technical college - Pipestone, Minnesota

Diploma, Veterinary Office Management, 1990

luverne high school - Luverne, Minnesota

Diploma, 1989

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