Customer Service Sales
Resume:
FELICIA HEYKOOP
abk124@r.postjobfree.com / ***** El Espejo Drive, La Mirada, CA / 909-***-****
EDUCATION
B.A., Cinema and Media Arts and Anthropology Degree Completion
Date: May 2011
Biola University, La Mirada, CA
Semester at Sea, Institute of Shipboard Education
Summer 2010 Politics, Conflicts and the Arts in the Mediterranean
University of Virginia, Charlottesville, VA
EXPERIENCE
Mentor September 2009 -
present
Biola University Cinema and Media Arts Department, La Mirada, CA
. Mentor underclassmen students in academics, filmmaking, spirituality
and racial reconciliation
Student Project Evaluation Team March - May
2010
Solidarity Rising, Fullerton, CA
. Strategized evaluation methods in collaboration with project program
staff;
. Designed data collection instruments and materials, interviewed
project staff, beneficiaries and other stakeholders;
. Analyzed data responses; Created and communicated evaluation report
Receptionist June 2008
- April 2010
Office Clerk, Constituency Records
Biola University Admissions, La Mirada, CA
. Scheduled appointments for prospective and incoming students and
receiving visitors at the reception desk;
. Answered multiline phones, redirected calls and responded to questions
of students, parents, alumni and donors
. Organized, printed and mailed information to donors, alumni and
parents
Customer Service Assistant, Sales
February - April 2008
Men's Wearhouse, Brea, CA
. Assisted sales members in assembling and presenting outfits for
customers
. Rang up sales
. Registered wedding parties
. Assisted customers with fittings
Receptionist September 2007 -
February 2008
Hannigan Printing, Impact and Screen Printing Company
. Responsible for receiving clients in office and over the phone;
. Created, recorded and filed invoices;
. Packaged and labeled orders for daily UPS pick-up
SKILLS: Mac and PC, Word and Excel; Organization, databases, cash
register, multi-line phones
Interests: baking, sewing, blogging, self-defense
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