Jannine Jakubisin

*** ***** **** ******, *************, OHIO 43311 937-***-**** (

abk120@r.postjobfree.com

System Programmer/Analyst/it security specialist

More than eleven years experience providing a unique combination of

customer service in software applications, hardware repair and networking.

Exceptional combination of technical and communication skills. Strengths

include the ability to multi-task and handle complex matters with excellent

follow-up skills.

IBM S/36, IBM Microsoft Windows Windows 98/2000/XP/Vista

AS/400, iSeries Server 2000/2003 Dreamweaver

OS/400 COBOL Lotus Notes

RPG II, III, IV, CL JavaScript Photoshop/Illustrator/Flash

XML Microsoft Office-Excel, Access,

SQL, MySQL, Oracle CSS PowerPoint, Project

SDA, RLU, SEU, DBU, TLAshford Barcoding EDI/Gentran

Query, SEQUEL, Veritas Backup Network+, CCENT, CISCO

ESEND, Robot Coursework Completed

Education

( MS INFORMATION ASSURANCE & SECURITY - CAPELLA UNIVERSITY (EXPECTED

12/2010) GPA 4.00 (

( BS Information Technology - Franklin University of Columbus, Ohio GPA

4.00 (

( AAB Computer Science - Muskingum Area Technical College, Zanesville,

Ohio GPA 3.98 (

( Cisco - CCENT, CCNA, Network + coursework completed (

Professional Experience

SIDE EMPLOYMENT

BELLEFONTAINE, OHIO 2006 - PRESENT

PC Repair/Networking/Web Development

. Troubleshoot and repair PC's, install OS and software

. Virus removal and repair

. Retrieval of deleted or damaged files

. Setup, configuration and troubleshooting of routers and printers

. Train end-users to utilize PC maintenance software

. Dreamweaver, FrontPage

. Oracle, ColdFusion, XML, SQL database

. HTML, MySQL, SQL, PHP - utilized for Web programming

. Advise users regarding computer purchases/upgrades

Mobile Instrument Service & Repair Bellefontaine, Ohio 2007 - 2009

AS400 System Analyst

. End-to-end SDLC, requirements analysis and definition, system and program

design, program implementation, unit testing, integration and system

testing, system delivery, maintenance

. User and group profile security and authorization security

. Performed troubleshooting and configured system printers

. Experienced in configuration and use of Intermec barcode RF Scanners

. Designed barcode labels, configured and maintained Zebra label printers

. Application management, installation and support for A+ ERP

. Applications development and documentation using RPG II,III,IV, CL,

Query, SDA and RLU on IBM iSeries

. Designed barcode labels, configured and maintained Zebra label printers

. Developed in-depth knowledge of Microsoft Excel, Microsoft Access and

Microsoft Word through extensive use in generating custom business-

critical monthly reports. Accurately and consistently delivered these

reports in a timely manner.

. Worked to ensure the successful implementation of current/new products

and equipment

. First line support for iSeries, PC and server hardware, RF scanner and

label printing issues and software assistance. Document, track, and

monitor problems to ensure a timely resolution

. Provided onsite & remote support, and education and training to personnel

on hardware, software, and RF scanner issues.

Tigerpoly Manufacturing Grove City, Ohio 2006 - 2007

Applications and Networking Specialist

. Administered Active Directory, user and group profile security and

authorization security

. Provided application and server support/troubleshooting to resolve OS

Issues

. Installation, maintenance and repair of desktop and notebook computers,

printers, RF scanning equipment and handheld's

. Monitoring, restoration and maintenance of scheduled back-ups using

Veritas

. Monitored and repaired Gentran EDI translation into QAD ERP.

Expediently resolved any issues.

. Printer troubleshooting and repair.

. Designed barcode labels, tested and implemented use

. Maintained and updated SharePoint Intranet

. First line support for computer and software assistance. Documented,

tracked, and monitored problems to ensure a timely resolution

. Provided on call user support and remote assistance

. Designed and taught user training classes

Midwest Express East Liberty,

Ohio 1999 - 2006

AS/400 iSeries Programmer/Analyst

. End-to-end SDLC, requirements analysis and definition, system and program

design, program implementation, unit testing, integration and system

testing, system delivery, maintenance

. User and group profile security and authorization security

. Created, implemented and maintained RPG II,III,IV coded software

applications for warehouse production systems

. Daily systems support, including problem identification and resolution

. iSeries back-up and restoration

. Performed troubleshooting and configured system printers

. Experienced in configuration and use of Intermec barcode RF Scanners

. Designed barcode labels, configured and maintained Zebra label printers

. Maintained overall system by applying necessary patches, upgrades and

purges to eliminate system outages and customer down-time

. Key player in the support and solutions for integration to systems that

went into production with no issues

. Created customized processes that provided better system performance and

ease of use for end-users

. Provided on call support for all system operations with quick

resolution time on all issues

(

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