Administrative Assistant Customer Service

Vickey V. Tiggs

**** ***** ****

Rockford, IL ***07

815-***-****/414-***-****

Email: abk11h@r.postjobfree.com

SUMMARY: An administrative professional with several years of experience

in various industries providing clerical and office

support, customer service, training coordinating,

marketing, supervising and vast office technology

experience.

EXPERIENCE: RENO & ZAHM, LLP, Rockford, IL (7/06-4/10)

Legal Assistant

. Provided administrative and clerical support for a partner attorney and

associate attorney in various areas of law including commercial,

collections, foreclosure and real estate

. Prepared litigation pleadings for Court filing

. Scheduled court hearings

. Prepared various correspondence letters, interoffice memos, contracts,

agreements and legal briefs through transcription and handwritten drafts

. Assisted with receptionist duties as needed

KOHNER, MANN & KAILAS, S.C., Glendale, WI (10/04 to 6/06)

Legal Secretary

. Provided administrative and clerical support

for several attorneys in various areas of law

including commercial, collections, foreclosure and

real estate

. Prepared litigation pleadings for Court filings

. Prepared foreclosure and bankruptcy documents

for Court filings

. Scheduled court hearings

. Prepared various correspondence letters,

interoffice memos, contracts, agreements and legal

briefs through transcription and handwritten drafts

. Assisted office manager with various projects

EQUIX FINANCIAL SERVICES, Menomonee Falls, WI (8/03 to 10/04)

Pre-Closing Mortgage Administrative Assistant

. Reviewed and audited mortgage files prior to closing on

refinanced homes

. Double checked figures and calculations conducted by

mortgage specialists

. Reviewed information on property titles for accuracy

. Prepared closing packages for mailing to customers

. Coordinated and conducted training sessions

. Assisted in updating procedures for this position for the

company procedure manual

. Assisted the Human Resources Department in updating the job

description for this position

. Trained/supervised other Mortgage Associates

. Responded to customer inquiries regarding closing documents

. Updated Excel spreadsheets and printed reports for

managers' review

U. S. PROBATION OFFICE FOR THE EASTERN DISTRICT OF WISCONSIN,

Milwaukee, WI (1995 to 2003)

Probation/Pretrial Administrative Assistant

. Provided administrative support for managers,

senior and junior probation officers

. Transcribed correspondence letters, prepare

memorandums and various other reports and documents

addressed to a variety of federal judicial staff

. Ran criminal background record checks for

arrests and case reviews

. Coordinated with Clerk of Courts Office daily to

schedule pretrial hearings

. Printed and filed chronological file updates

. Entered drug testing results into Microsoft

Access program to generate statistical drug testing

reports on a quarterly basis using Microsoft Access

. Performed internet research for background

verification on offenders

. Updated information in case tracking database

system

. Backup receptionist

HOWARD, SOLOCHEK & WEBER, S.C., Milwaukee, WI (1992 to 1995)

Legal Secretary

. Provided administrative and clerical support

for several attorneys in various areas of law

including commercial, collections, foreclosure and

real estate

. Prepared litigation pleadings for Court filings

. Prepared foreclosure and bankruptcy documents

for Court filings

. Scheduled court hearings

. Prepared various correspondence letters,

interoffice memos, contracts, agreements and legal

briefs through transcription and handwritten drafts

. Backup receptionist

. Assisted office manager with various projects

SECURITY BANK, S.S.B., Milwaukee, WI (1988-1992)

Sr. Data Entry Accounting Clerk

. Entered transactions and balanced the general ledger

system on a daily basis.

. Entered savings bond transactions into a database and

balanced the system.

. Assisted human resources with clerical projects as

assigned.

EDUCATION: BRYANT & STRATTON COLLEGE, Milwaukee, WI

Major: Business Management - December 2003 Graduate

Degree: Associate's Degree in Business Management -

Cumulative G.P.A.: 3.8

APPLICABLE SKILLS

. Advanced in Microsoft Office Suite

. Advanced computer knowledge

. Keyboarding skills of 90 wpm

. Data Entry - Alpha (15,000 kph); Numeric

(17,000 kph)

. Internet research and e-mail capabilities using

various programs

. Operate multi-line switchboard

. Receptionist Experience

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