Customer Service Sales

Kwame D. Miller

*** ******* **. ***********, ** 72712. 479-***-****

IT Programmer

A highly motivated and skilled I.T professional with extensive experience

in administration, and support of information systems. In-depth expertise

in the implementation, analysis, troubleshooting, and documentation of

database systems. Proven ability to lead and motivate project teams to

ensure success.

Technical Expertise

Tools Websphere-Rational, Load runner, Microsoft Office suite,

Visio, Putty

Languages Java, SQL, C++, HTML, JavaScript, and UNIX

Professional Experience

ISD-Walmart, Bentonville, AR July 2006 - Present

Advanced Programmer

. Develop, test and debug small to complex applications

. Primary role is maintenance and support of in-store supply ordering

website application

. Managed the execution of small to medium size projects using the

Information Systems Development Life Cycle (ISDLC)

. Converted Real-Estate division's day to day operations implementing E-

Closing web-based real estate title, escrow and closing software

application into a paper less environment. ROI for the company $3.5

million.

. Redesigned analysis application for real-estate committee to compare

competitions stores demographics and sales by region. ROI $1.5

million.

. Developed and maintained professional relationships with all project

sponsors and stakeholders

Citizens Bank, Ypsilanti, MI November 2004 - July

2006

Personal Banker

. Processed all new account transactions

. Assisted customers in their selection of various accounts and

financial services

. Cross-sold Bank's products and services leading region in annuity

sales for continuously 6 months.

. Opening, maintaining and closing of all account types

. Promoted business for the Bank by maintaining good customer relations

and referring customers to appropriate staff for new services.

I.T. Mortgage, Livonia, MI April 2003 - November

2004

Loan Officer

. Originated Mortgage Loans, and communicate between over 30 different

lenders.

. Ensured loans were processed in accordance with established guidelines

and Truth and Lending rules/regulations. .

. Ordered (and follows up on) appraisals, titles and flood certificate

reviews.

. Reviewed purchase contracts and all amendments (VOM, VOD and VOE, if

applicable).

. Prepared Opening Packages and Disclosures. .

. Requested initial documentation from borrowers.

. Averaged 4 closing monthly receiving Loan Officer on the month 3 times

out o the calendar year.

University of Michigan Health System, Ann Arbor, MI March 1999 -

April 2003

Home Care Service Technician / Network Engineer

. Provided onsite technical support to network systems. Established

Internet connectivity for 150 end users through Microsoft proxy server.

Installed PC's, analyzed, and troubleshot HP Jet Direct printers.

Implemented new database system and network configurations.

. Resolved multiple issues to network systems to increase business

functionality.

. Oversee and assist with all daily pharmaceutical warehouse activities,

including picking, packing and shipping pharmaceutical orders, opening

and closing functions, and customer service.

. Late night coordinator, scheduled routes and assembled pharmaceutical

orders

Education

Eastern Michigan University, Ypsilanti, MI

B.B.A, concentration in Computer Information System (DEC 2002)

REFERENCES

Available Upon Request

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