Customer Service Manager

vinetta wesley

**** ******** **. *************@*****.*** cell404-***-****)

Huntsville, Al 35806 256-***-****

Summary of Qualifications

Management skills ( 6 years customer experience in retail and office (

Goal and result-oriented with proven ability to drive revenue growth in a

highly competitive market( Skilled and creative in marketing

Key Competencies

Motivating and Team Builder( Training( Self Motivated( Time Management and

Organizational Skills ( Loyal( Energetic and positive attitude( fast

learner

EDUCATION

Calhoun Community College

Medical Billing and Coding

. Medical Terminology

. ICD 9 Coding

2010

Brown College of Court Reporting

Atlanta, GA

Stenography

2005-2007

SOFTWARE SKILLS

Typing 70 to 80 wpm /MS Word ( MS Excel ( MS PowerPoint ( MS

Office Outlook

PROFESSIONAL EXPERIENCE

Ryla Teleservice

august 2009-

Customer service agent April 2010

Kennesaw,ga

? Deliver world class customer service and build

customer satisfaction

[pic]

and loyalty.

? Provide effective and timely resolution of a range of

customer inquiries.

? Strive for one-call resolution of customer issues.

? Strike a positive and cooperative tone with both

customers and coworkers.

? Demonstrate best judgment in the disbursement of

adjustments and credits. april2009-august

2009

Justice (clothing store)

keyholder/visual marketing

dunwoody, ga

Opened and closed store throughout the week.

. Responsible for making the sales goals for the employees to accomplish

for the day.

. As a visual manager, responsible for setting out new merchandise on

the floor.

. Making sure the mannequins were fully clothed with the right attire.

. Floor supervisor (making sure employees were doing their task and

being engaged with the customers at all times.)

. Making sure employees bring to the customer's attention about the

Justice charge card.

. At the end of the day, making sure the store is clean and organized

before everyone leaves.

. The most important, is for everyone to have a positive attitude.

Kohl's department store

pos/customer service nov2007-july2008

madison, al

. Ranked "Top 5" monthly in District for credit card application

approvals.

. Successfully approved over 100 applications during 8-month period.

. Recognized as "Employee of the Month" within first 3 months.

. As a cashier, my manager would make me in charge at times to be a POS

trainer.

. Price changes

shoemakers warehouse

customer service june2006-sep2007

atlanta, ga

. Responsible for set-up of merchandise displays and change of prices.

. Cashier duties.

. Consistently ranked as top sales associate during 15 month period.

. Manager in training before business closed down.

a. middleton real estate

receptionist summer of 2003

huntsville,al

. Leasing agent representing approx. 15 properties.

. Answered multi-line phone system.

. Collecting bills

. Data entry

Fashion

C.W. Jacobs Fashion Design

Atlanta, GA

Intern

Summer 2007

. Assisted fashion designer with styling models for his portfolio.

. Styled 3 models over 3-4 hour session, approx 6 wardrobe changes.

Whip Appeal Modeling Agency

Atlanta, GA

Intern

Summer 2007

. Assisted President of modeling agency with styling models for

calendar photo shoot.

. Styled approximately 12 models for 24-hour session, approx. 12

wardrobe changes.

.

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