John D. Hartley, Jr.

***** ***** **** ****

South Jordan, UT 84095

Telephone: C 801-***-****

Email: abk0ym@r.postjobfree.com

Senior Operations Manager offering success delivering value to a $30

million specialized accounts payable processing organization managing

transportation and logistics invoices, operating multiple facilities in the

US and Europe. Proven track record of generating sustainable EBITDAR

results that exceed targets year over year. Expert in continuous

improvement, employee development, process automation and standardization,

from vision through execution. Adept at bringing new products and services

to market. Experienced in plant closings, start-ups, implementations, and

acquisitions.

AREAS OF EXPERTISE

P&L Management Strategic Planning and Execution

Multi-Site Global Operations and Process Improvements Customer, Vendor,

& Supplier Relations

Cost Reduction and Profit Improvement Employee Development

Budgeting and Costing/ROI Improvement

PROFESSIONAL EXPERIENCE

Data2Logistics, LLC August 1988 - present

Fort Myers, FL/Salt Lake City, UT

Lead General Manager November 03 - present

Promoted by COO and charged with replicating the successes I had achieved

at the Fort Myers facility across all Operations locations and ensuring

standardized processes are employed. Hold full P&L responsibility for US

processing, directing over 120 employees in the freight bill processing,

payment, and reporting services for over 300 clients, including Verizon,

Cisco, UTC, Medtronic, DirecTV, and NCR. Direct internal development of

new products and services, including customer initiatives. Reporting to

COO.

. Instituted a continuous improvement methodology that included

process automation and standardization initiatives which allowed us

to improve EBITDAR from a break-even standpoint to 50% through

August 2010. The execution of this program was so successful that

continuous improvements are being driven from all levels of the

organization, including entry level Data Entry operators managing

an alliance partner to implement OCR.

. Closed two redundant offices, in Randolph, Massachusetts and

Orlando, Florida ahead of schedule. Clients were transitioned to

Salt Lake City or Fort Myers based on geography or industry with no

disruption in service. This netted annualized savings of $900,000.

. Implemented standard and region-specific processes in new office

opened in Rotterdam, The Netherlands, using local workforce.

Accomplished this remotely as well as on-site in Rotterdam for six

months. Within two years this operation is delivering over 2

million EUR in revenue annually.

. Eliminated unnecessary staff, over 30 employees, by raising the bar

and gaining acceptance of more aggressive KPIs throughout the

Operations organization. As the top performers saw everyone being

held more accountable, and marginal contributors being eliminated,

their own productivity increased. Coupled with systematic

enhancements, this contributed to the ability to do more with less.

. Established partnerships with WNS N.A. and iTech BPO for offshore

data entry and quality assurance resulting in annualized savings

over $1 million. Utilized Six Sigma methodology in designing SLA

that maintained rigid standards of quality, timeliness, and

customer service.

. Developed an operational Implementation team for the successful

launch of new customers led by a Director, reducing cycle time by

30 days. New business delivered by this team includes: Microsoft,

Hitachi, UTC, Watson Pharmaceutical, and MillerCoors.

. Reduced cycle time from 7 to 5 days, achieving 99% on-time

performance.

. Led the design effort for new customer offerings, including On-Line

Exceptions Processing, Image-based Contracts, Data Warehouse, and

Business Intelligence division, which have added $200,000 of annual

recurring revenue to the bottom line.

General Manager August 99 - November 03

Promoted at the same time that the previous GM was elevated to the position

of VP of Operations. Accountable for overall P&L of Fort Myers, FL

operation which generated $6 million in annual revenue and $1 million in

EBITDAR from a customer base that included GE, Siemens, Boeing, BMW,

Decision One, Eastman Kodak, and 85 employees.

. Consistently exceeded goals for Net Income, Return on Revenue, Comp

Ratio, and Customer Retention. Achieved organizational bonus

individually, and for my team, each year.

. Volunteered to assume GM responsibility for office in Atlanta, GA

in March 2003, and successfully closed that office, transitioning

its client base to Fort Myers, FL and Salt Lake City, UT,

delivering annualized savings of $650,000.

. Launched a scanning operation which eliminated the need for

customers to warehouse paper invoices, while also earning over

$100,000 in additional monthly revenue from new service offering.

. Earned Six Sigma Green Belt certification by successfully executing

a DFSS project for GE that redesigned their freight payment

process, reducing their cycle time by 5 business days and aligning

the process with their global supply chain reporting needs.

. Led development effort by IT team of web-based, least-cost-carrier

routing and selection tool, adding $50,000 to bottom line annually.

. Have had over one dozen direct reports promoted within the

organization to positions including H.R. Director, General Manager,

Director of Customer Service, Director of Quality and Internal

Controls, 3 Operations Improvement Managers, and various

Supervisory positions.

Early positions included:

Operations Manager August 88 - August 99

Operations Supervisor

Data Entry Group Leader

Data Entry Operator

____________________________________________________________________________

_

EDUCATION

University of Phoenix 2001 to 2005

Online

Bachelors of Science, Business Management

Edison Community College 1988 to 1990

Fort Myers, FL

Associate of Arts, English

General Electric Six Sigma 1998

Fort Myers, FL

Green Belt

SOFTWARE

. Microsoft products - Access, Excel, Power Point, Word, Outlook, and

Project

. Crystal Reports

. SQL Queries

. Database Design

. Developed Internet and Intranet Solutions

REFERENCES

Leif Holm-Andersen

Arrow Electronics

Director of Transportation

637-***-****

Ingrid Francis

Data2Logistics, LLC

Operations Improvement Manager

Phone: 801-***-****

Harold Friedman

Data2Logistics, LLC

Sr. VP Global Corporate Development

Phone: 609-***-****

Contact this candidate