Customer Service Sales

Amy Persich

**** ******* ****

Kimberly, Alabama 35091

(205) 590-

7311

(630) 452-

6225

SUMMARY High-energy office manager with great customer service

skills

. Demonstrated achievements in

customer satisfaction.

. Strong customer service skills.

. Skilled in handling sales and

service people.

. Solid decision-maker with

experience in planning.

EXPERIENCE

8/08-4/10 TOTAL SECURITY SOLUTIONS

Customer Service (Birmingham, AL.)

Assisted with all customer service

issues such as setting

new sales appointments, service calls

and new installations.

Responsible for making all accounts

payable calls to insure

monthly monitoring was paid to date.

Made follow-up phone

calls to new customers to insure

satisfactory service received.

Responsible for entering all new

customer data in system and

logging payment received in the form

of cash, check or credit

card.

8/01-8/08 GLOBAL COMPUTER SUPPLIES/TIGER DIRECT INC.

Customer Service / Purchasing

(Naperville, IL)

Assisted in resolving daily

customer service issues such as

returns, placing new orders,

collections, insuring top notch

customer service satisfaction.

Rebuilt new customer service

guideline for sales agents to

follow. Worked closely with

warehouse to help orders go out

quickly and smoothly. Filed

claims with freight companies

when packages were not

delivered on time, lost, stolen

or damaged. Worked with all our

main vendors with credit hold

issues and expediting pending

orders. Set up new part #'s and

processed new vendor information.

Billed orders daily to ensure

our branch met its quota daily.

03/98-07/01 PROSTAR SECURITY SERVICES INC.

Office Manager/Administrative Assistant

(Downers Grove, IL)

Assisted in all day to day activity

of company in sales and

service related issues.

Responsibilities included payroll, accounts

payable and receivables, New

customer data entry. Scheduling

of installations and sales.

Dispatching Installers to service calls and

new security installations. Set

up and participated in all public trade

shows.

10/94-03/98 MCDONALDS RESTAURANT

Swing Manager (St. Louis, MO.)

Assisted in scheduling, data entry,

customer service, cashier,

money counts and ordering.

STRENGTHS Highly motivated and energetic able to adapt with

all work

environments and personalities

great communication skills.

Very quick and eager learner.

Proficient in Microsoft Word,

Outlook and Excel.

Contact this candidate