Customer Service Medical

Whitnee Moss

** *********** ** *** ***, Cinti Ohio 45246, 513-***-**** Cell,

*******.****@*****.***

Objective:

To secure a Medical Assisting position in a facility where I can continue

to utilize and develop my hands-on skills and knowledge in the medical

field.

education:

Southwestern College, Cincinnati Ohio June, 2010

Diploma in Medical Assisting G.P.A.: 3.5

President's List Recipient

Dean's List Recipient

Thomas More College, Crestview Hills Kentucky Expected December, 2011

Associates of Arts in Spanish and Bachelor of Science in Nursing

skills:

. Capable of working individually or with a group or team

. Strong production while working with a deadline or in a fast pace

environment

. Fluent in Spanish and English

. Knowledge of American Sign Language

. Demonstrate strong customer service skills

. Over 100 phlebotomy injections and blood withdrawals

. Certified in First Aide and Cardiopulmonary Resuscitation

. Proficient in Microsoft Office: Word, PowerPoint, Excel, and Outlook

. Type over 60 words per minute

work Experience:

Urgent Care, Fairfield Ohio April 2010-August 2010

Medical Assistant-Extern-Hired

. Record patient information and vital signs

. Greet and register patients upon arrival

. Processed insurance claims and payments, secondary insurance claims,

and patient payments

. Medical coding patient diagnoses and billing patient accounts

. Administer urinalysis, EKG's, Rapid Strep Test, pregnancy test, mono

test, breathing treatments and flu test

. Document lab requisitions into medical programming system

. Administrative work consist of answering phones, fax, printing, and

copying

. Prepare patients for examination by documenting reason for visit

. Assist Physician with minor surgeries and X-rays and apply splints,

slings, casts, or fit for crutches

. Clean and sterilize exam rooms before and after each exam

. Perform injections on patients and assisted with wound dressings

Old Navy, Cincinnati Ohio November, 2009-January, 2010

Customer Experience Associate

. Assist customers with questions and various inquiries

. Directed customers to various departments to locate items

. Provided customers with excess to fitting rooms and secured the area

. Unloaded and stocked inventory upon arrival

Avon Products, Springdale Ohio May, 2008-April, 2009

English Customer Service Specialist

. Answered inbound calls to process sales and assist with questions

. Handled customer complaints and re-ordered missing inventory

. Checked balances and confirmed payments

. Ordered products and inventory for customers

. Communicated with district managers to verify orders

Redwood Rehabilitation School, Fort Mitchell Kentucky May, 2006-August,

2006

Mentor

. Provided leadership to kids with special needs

. Coordinated activities to influence physical interaction

. Arranged educational activities to stimulate the kids mind

. Transported kids to appointments and various activities

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