Customer Service Medical

Elaina F. White

*** ********* **. ***. *

Ravenna, Oh, 44266

Phone 330-***-****

Objective: I have developed a broad range of medical office skills

including: Providing customer service, answering and transferring telephone

calls, problem solving, and handling cash and credit card payments. I look

to apply these skills and my educational background in a medical office

setting.

Education:

Fortis College Ravenna, OH Graduation July

30, 2010

Associate of Applied Business in Medical Assisting

Clinical Externship:

Portage Pediatrics Ravenna, OH

180 Hours

Child Exams, Injections, TB test, Urinalysis, Strep/Mono test,

Hearing/Vision tests, Call in prescriptions, Call patients for test

results, File papers

Certifications: Medical Assisting, Phlebotomy.

Professional Skills:

Over 5 years of office Skills:

. Provide Customer care

. Answer and transfer telephone calls

. Place and maintain appropriate level of supplies

. Handle cash payments

. Run credit card payments

. Satisfactorily handle customer complaints and resolve customer issues

. Assist other departments as needed

Medical Coursework:

Medical coding 1 Phlebotomy

Pharmacology

Human body Systems Human Anatomy

Medical Terminology

Lab Procedures Medical office procedures

Clinical Procedures

Computer Skills:

. Microsoft Word I & II

. Microsoft Excel

. Keyboarding

. Machine Transcription

. Internet Research

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