Quality Insurance Agent
Resume:
André Brooks
Memphis, TN *****
Home Phone: 901-***-****
OBJECTIVE: To obtain a position in computer manufacturing, operations,
programming, or management.
SKILLS: Proficient with Excel, WordPerfect, Lotus, DOS, Windows,
PowerPoint and able to use Oracle applications. General
knowledge of: FORTRAN, C, COBOL, Pascal, and Visual Basic.
Analytical abilities, team building, communication, and diagnostic
skills all acquired while working in the work force.
EDUCATION: B.S. Degree Alcorn State University
May 1998, Industrial Technology
CERIFICATONS: A+ Certification, YPC30, YPC35, YPC46, YPC58,
THINKPAD SYSTEM SERVICE TRAINING, Customer Focus
Team Training, and Supervising at Solectron certification
Life Insurance Agent, Armed Security Officer
EXPERIENCE:
2003 – Present PINNACLE AIRLINES
GROUND SERVICE AGENT
• Responsible for loading and unloading of aircrafts,
parking and pushing out aircrafts, cleaning aircrafts,
performing Lavatory dumping and refilling of aircrafts,
and all other functions needed while aircraft is on the
ground.
2008 – Present MEMPHIS CITY SCHOOLS
SUBSTITUTE TEACHER
• My duties included, but were not limited to managing a
classroom and teaching the students the lesson for the
day in the absence of their teacher. I had the
opportunity to become a permanent substitute at an
Alternative/Success school because their active teacher
was reassigned.
2007 – 2008 FLEXTRONICS
TEST TECHNICIAN
• Responsible repairing multiple Apple laptops,
troubleshooting Apple laptops, and also loading Apple
laptops with software.
2006 – 2007 BROTHER
PRODUCTION SUPERVISOR (APC)
• Responsible for running two production lines,
performing daily reports, and managing and improving
production efficiencies.
• Responsible for writing processes, work instructions,
and train workers on new processes and work
instructions.
2003 – 2006 TECHNICOLOR
DISTRIBUTION SUPERVISOR.
• Responsible for overseeing the pack out and shipping of
various movies to the customer. Generating daily
reports to keep the workflow steady. Managing time,
attendance, and units per hour to contribute to the
productivity of the overall distribution revenue.
2004 – 2004 ANALYSIS / SBC
QUALITY TESTER.
• Responsible for performing Quality checks on Server
modems. Also responsible for troubleshooting modems
when they did not pass the Quality check.
2000 - 2002 SOLECTRON GLOBAL SERVICES
PRODUCTION MANAGER.
• Responsible for the efficient and quality repair of 150-
220 IBM laptops daily resulting in revenue of
approximately 12.8 mil – 14.8 mil annually. By shipping
the laptops in a timely manner according to our
contractual agreement we also gain $60,000 a quarter.
• Guide, motivate, and provide training for 35 technicians
in a team-based and goal oriented production
environment.
• Lead team to a 50% reduction in the quality fail rate over
a 2-month period, through increased awareness and
training, resulting in savings of approximately $44,000.
• Successfully led a team in contributing to a company
ISO 9002 certification.
• Actively involved in the IBM Customer Focus Team
targeting customer satisfaction through continuous
improvement and increased departmental
communication.
1999 – 2000 SOLECTRON GLOBAL SERVICES
LEVEL 2 QA INSPECTOR.
• Responsible for inspection the appearance of the IBM
laptops and making sure the customers problem has
been addressed.
• Inspection process needed to collect revenue from the
repaired laptops from a technician point-of-view.
1998 - 1999 SOLECTRON GLOBAL SERVICES
COMPUTER TECHNICIAN.
• Successfully maintained a production efficiency of 95%
or better, contributing to the completion of IBM laptops,
within a time – sensitive contractual requirement.
• Consistently achieved a quality fail rate of 5% or less
over a one year period resulting in an increased First –
Time – Fix rate.
• Maintained a Part per Event usage of 1.0 or less,
contributing to a lower material cost per laptop.
REFERENCES: Available upon request.
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