Administrative Assistant Customer Service

SUSAN PETERS

[pic]

**** ******** *****, *****, ** 68134

310-***-**** cell 402-***-**** home

**********@*****.***

SUMMARY OF QUALIFICATIONS

Skillful and dedicated with extensive experience in the coordination,

planning, and support of daily operational and administrative functions.

Excellent organizational and time-management skills with strong attention

to detail. Able to multi-task and work independently or with a group.

PROFESSIONAL EXPERIENCE

INTERNATIONAL RUBBER PRODUCTS, INC.

Executive Administrative Assistant 06/07-08/10

-Coordinate complex travel, both domestic and international, for CFO and

CEO

-Manage calendars and contact lists

-Create and maintain weekly reports for executive staff meetings

-Schedule meetings and prepare documentation (e.g. agendas, action items

and other appropriate material)

-Handle sensitive and/or confidential information

-Create and maintain expense reports and other spreadsheets

-Responsible for running the Purchasing Dept and act as main liaison

between vendors and warehouse

employees

-Collaborate with CFO in managing Accounts Payable Department

-Maintain all office equipment and order supplies when needed

-Answer phones and distribute all company mail

-Provide general office assistance with photocopying, faxing, scanning, and

maintain filing

HOME LOAN CENTER/LENDING TREE

Executive Personal Assistant 12/04-08/06

-Prepared monthly expense reports for the General Counsel

-Maintained appointments and set up conference calls

-Assisted with license renewal for all financial services representatives

-Created small PowerPoint presentations

-Created and maintained spreadsheets

-Updated company organizational charts

-Organized personal financial records, ran errands and assisted with some

household travel

-Provided administrative support to other Senior Executives when needed

JAMS (JUDICIAL ARBITRATION MEDIATION SERVICES)

Client Services Rep 03/03-10/04

-Provided administrative support for attorneys and judges in the largest

private alternative dispute

resolution company

-Set up all conference rooms on a daily basis

-Answered phones and handled client check-in

-Sorted company mail

-Responsible for data entry of legal documents

-Maintained all waiting areas with refreshments, reading material and other

amenities to ensure client

comfort

-Assisted with coordinating corporate events

-Monitored all office and kitchen supplies and made sure that none of the

attorneys/judges went without

their creature comforts

VERTIS, INC.

Executive Administrative Assistant 06/00-11/02

-Answered phones and greeted customers

-Prepared expense reports for VP of Finance

-Ensured that all incoming mail was distributed

-Filed and performed light data entry for Classified Ads Department

-Monitored all office supplies

FIRSTPLUS BANK

Customer Service Supervisor 05/91 -05/98

-Directed daily payment processing of 2nd mortgage payments

-Supervised all funding of loans for home improvements

-Resolved customer disputes

-Maintained all customer information in database

-Oversaw staff of 6 employees

-In charge of mail room

EDUCATION

Northwest High School, Omaha, NE Graduated 1987

SKILLS

MS Word, MS Excel, MS PowerPoint, PC, Mac, Outlook, FileMaker, Visio,

Internet, Type 60 wpm

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