Administrative Assistant Customer Service

SUSAN PETERS

[pic]

**** ******** *****, *****, ** 68134

310-***-**** cell 402-***-**** home

abk0u1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Skillful and dedicated with extensive experience in the coordination,

planning, and support of daily operational and administrative functions.

Excellent organizational and time-management skills with strong attention

to detail. Able to multi-task and work independently or with a group.

PROFESSIONAL EXPERIENCE

INTERNATIONAL RUBBER PRODUCTS, INC.

Executive Administrative Assistant 06/07-08/10

-Coordinate complex travel, both domestic and international, for CFO and

CEO

-Manage calendars and contact lists

-Create and maintain weekly reports for executive staff meetings

-Schedule meetings and prepare documentation (e.g. agendas, action items

and other appropriate material)

-Handle sensitive and/or confidential information

-Create and maintain expense reports and other spreadsheets

-Responsible for running the Purchasing Dept and act as main liaison

between vendors and warehouse

employees

-Collaborate with CFO in managing Accounts Payable Department

-Maintain all office equipment and order supplies when needed

-Answer phones and distribute all company mail

-Provide general office assistance with photocopying, faxing, scanning, and

maintain filing

HOME LOAN CENTER/LENDING TREE

Executive Personal Assistant 12/04-08/06

-Prepared monthly expense reports for the General Counsel

-Maintained appointments and set up conference calls

-Assisted with license renewal for all financial services representatives

-Created small PowerPoint presentations

-Created and maintained spreadsheets

-Updated company organizational charts

-Organized personal financial records, ran errands and assisted with some

household travel

-Provided administrative support to other Senior Executives when needed

JAMS (JUDICIAL ARBITRATION MEDIATION SERVICES)

Client Services Rep 03/03-10/04

-Provided administrative support for attorneys and judges in the largest

private alternative dispute

resolution company

-Set up all conference rooms on a daily basis

-Answered phones and handled client check-in

-Sorted company mail

-Responsible for data entry of legal documents

-Maintained all waiting areas with refreshments, reading material and other

amenities to ensure client

comfort

-Assisted with coordinating corporate events

-Monitored all office and kitchen supplies and made sure that none of the

attorneys/judges went without

their creature comforts

VERTIS, INC.

Executive Administrative Assistant 06/00-11/02

-Answered phones and greeted customers

-Prepared expense reports for VP of Finance

-Ensured that all incoming mail was distributed

-Filed and performed light data entry for Classified Ads Department

-Monitored all office supplies

FIRSTPLUS BANK

Customer Service Supervisor 05/91 -05/98

-Directed daily payment processing of 2nd mortgage payments

-Supervised all funding of loans for home improvements

-Resolved customer disputes

-Maintained all customer information in database

-Oversaw staff of 6 employees

-In charge of mail room

EDUCATION

Northwest High School, Omaha, NE Graduated 1987

SKILLS

MS Word, MS Excel, MS PowerPoint, PC, Mac, Outlook, FileMaker, Visio,

Internet, Type 60 wpm

Contact this candidate