Customer Service Administrative Assistant

POONAM KHANDELWAL

**** **** **

abk0tw@r.postjobfree.com

Gurnee, IL 60031

(C) 334-***-****

(H) 847-***-****

Objective: To obtain a full-time position in an esteemed organization

where my

knowledge and experience along with

analytical, conceptual, and leadership

skills would serve as an asset for the

company.

Education:

> Diploma In Human Resource Management, Welingkar Institute of

Management, Mumbai, India - 2003

> Undergraduate Degree- Bachelors of Commerce (B.Com) from Mumbai

University, India -1998

Work Experience:

> Resource Technology Associates (Des Plaines, IL, US)

Mar 2008-June 2008, Recruiter

Job Responsibilities included -

. Source candidates through the ads placed, referrals, head

hunting, etc

. Interact with clients to understand job vacancies and job

descriptions

. Successfully recruited candidates in the areas of Sales,

Engineer, Telecom,

Banking and Nursing.

> Charactersketches (Executive search firm, Mumbai, India)

Jun 2004-Oct 2006, Sr. Executive, HR/ Administrative Assistant

Job Responsibilities, HR

. Attend client meetings; understanding job vacancies

and job description

. Place advertisements in several important job portal

sites

. Source candidates through the ads placed, referrals,

head hunting, etc

. Conduct personal interviews, screening and short-

listing candidates for

appropriate job listings posted by clients

. Counsel entry level candidates and assisting them to

choose appropriate field

. Write synopsis for the candidates

. Responsible for organizing and facilitating training

programs

. Schedule interview with the clients and do follow-up

with the clients as well

as the candidates; perform reference checks of the

candidates; negotiate

salaries, and finalize the hiring process

. Recruit candidates in the areas of Accounting and finance,

legal, Administrative, Receptionist, Customer Service,

Sales and Marketing.

Job Responsibilities, Administrative

. Schedule and coordinate meetings, interviews, appointments,

events and other similar activities for supervisors,

including making traveling and lodging arrangements

. Perform a range of staff as well as operational support

activities; serve as a liaison with other departments for

day-to-day administrative and operational problems.

. Develop, maintain, and update files, records, and other

documents; develop and maintain data, and perform routine

analyses and calculations for budgeting purposes

. Order supplies, printing, maintenance, and provide other

administrative services

> Origin Consultant (Executive search firm - Mumbai, India)

Apr 2000-May 2004, Recruiter/ Administrative

Job Responsibilities, Recruiter

. Post ads in leading newspapers, screen resumes, interview

and select internal/external candidates for employment as

well as process all necessary paperwork and procedures

. Prepare presentation slides and present job vacancy

at job fairs

. Schedule interview with the clients and follow-up

with the clients as well

as the candidates; perform reference checks of the

candidates; negotiate

salaries, and finalize the hiring

process

. Provide administrative support and to create automated

staffing schedules

Job Responsibilities, Administrative

. Manage and regularly update files, records and project

databases

. Coordinate and provide administrative support to

crossfunctional departments

. Sort, review, screen and distribute incoming and outgoing

mail and perform all other miscellaneous administrative

services

Computer Proficiency:

. Operating Systems: Windows 95/98/2000/XP/NT

. Other software: MS office 97/2000- MS Word, MS PowerPoint,

MS Excel

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