Manager Sales

DONALD W. LABOR

**** ***** ****** *.*. Lynnwood, WA 98036 . P: 206-***-**** . Email:

abk0te@r.postjobfree.com

RESTAURANT MANAGER/GENERAL MANAGER

Major Chain Full Service Italian cuisine / Casual Dining Experience

* Set the pace in Sales, Service and Culinary leadership roles.

* Proven track record, meeting and exceeding goals and sales

increases.

* Realized optimum guest satisfaction with friendly, highly

trained employees.

* Provided operational knowledge to other restaurant locations

within the chain.

Areas of Strength: Self-Driven - Personable Professional - Strong People-

Oriented Leadership

P&L Accountability - Customer Focused - Build Sales - Control Costs -

Maximize Guest Satisfaction

Recruit Top Performers - Communicate Openly & Honestly - Develop & Mentor

Future Leaders

Forward Thinking - Strong Business Acumen - Consistent & Fair - Demonstrate

High Standards of Integrity

Sound Decision Making & Problem Solving Skills - Desire for Personal &

Professional Growth

OLIVE GARDEN RESTAURANT. FEB 2000 - JUN 2010

May/2006 - June/2010 General Mgr., Lynnwood

Aug/2005 - May/2006 Culinary Mgr., Lynnwood

May/2005 - Aug/2005 Sales & Service/Culinary Mgr., Northgate

May/2004 - April/2005 -Service Mgr., Manhattan Beach, CA, Lynnwood

Nov/2003 - May/2004 Sales/Service Mgr., Northgate

Aug/2002 - Nov/2003 Manager-In-Training, Puyallup

Feb/2000 - Aug/2002 Culinary Assistant/Host/Server/

Bartender/Prep/Line Cook, Kirkland

Received Pace Setting awards for last 6 months of Employment.

Recognized over career with fast-track promotions. In 2006 advanced to

General Manager responsible for the overall success of the team, focused on

"exceeding the expectations of every guest". Charged with day-to-day

operations, managing/coordinating communications between front and back-of-

the house staff. On call 24/7/363, overseeing approximately 130 to 160

employees, with yearly sales reaching up to $5,000.000 +.

General Manager Highlights:

* Build a productive work environment that fosters teamwork, loyalty and

personal growth.

* Recognized for high percentage of employee retention region-wide,

consistent achievements for Guest Satisfaction, Guest Count, Total

Quality Assurance and solid P&L performance earnings.

* Inspire employees toward personal growth and self-improvement developing

team members into managers and managers into general managers.

* Plan/coordinate company special events/community initiatives such as

Appreciation Day for Emergency Room, Police and Fire Department personnel

and weekly hospitality runs to local businesses.

* Prepare/organize special deliveries of up to $6K an event

(Nordstrom/Macys Year-end parties); cater personally in support of

fundraising for the Lymphoma/Leukemia Foundation.

* Act as an advisor traveling onsite to help refocus under-performing

operations (address issues not limited to hourly labor control, waste,

over portioning, lack of consistency and accountability).

* Conduct Group Meetings (all employees) twice a year; Safety Meetings

monthly; Management Meetings weekly; General Manager Meetings bi-monthly;

General Manager 4-DayTraining annually.

* Hold accountable personnel charged with analysis/proper ordering of food,

wine/spirits and small ware for up to 9,000 guests a week.

* Provide training on new menu rollouts and service standards/expectations;

develop plans for continuous improvement; create employee incentive

programs; audit performance levels continually; guarantee consistency in

the preparation and delivery of food and service.

* Ensure Compliance with Employment Law, safety regulations, company

policies and

* Procedures.

* Assisted in the closure of Northgate location and opening of Puyallup

(provided bartender training).

* Utilize computer applications such as: LMS Labor Management, Dash Point-

of-Sale, Daybook Tracking, MS Word, and Excel.

Prior Experience: Server/Bartender, Friday's Restaurant, Phoenix, AZ 1998-

2000; All Entry Positions, Olive Garden Restaurant, Reno, NV. Education:

4 years at Glendale Community College; working towards BA in Education.

Classes: Leadership Excellence, Rollins College, FL, Sensitivity training,

FL., Serve safe certified.

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