Customer Service Quality Assurance

Juana Lopez

abk0t5@r.postjobfree.com

**** ********** *****, ******, ** 95368 [209] 735-9090

A self-motivated and goal-oriented Administrative Assistant and Machinist

with over ten years' extensive experience in automotive and finance

industries. Able to adapt to changing standards and guidelines. Dependable

and responsible team player committed to quality. Bilingual in

English/Spanish (speaking, reading, and writing).

KEY SKILLS

Operation Monitoring Recordkeeping & Defect Tracking

Forklift Driving Multitasking & Process Improvement

Welding Training & Motivation

Lean Manufacturing Time Management

PROFESSIONAL EXPERIENCE

New United Motor Manufacturing Incorporated, (NUMMI), Fremont, CA

2002-2010

Body Shop Machinist

Directed, supervised, and coordinated worker activities in assembling

tasks, welding, inspection, and repair techniques utilizing technical

knowledge, specifications, and Toyota manufacturing procedures. Oversaw

the production processes to ensure high levels of quality and efficiency.

Served as a team leader as needed; worked with management to improve

quality and efficiency. Adhered to all safe working practices and

policies. Maintained perfect attendance.

. A member of the Quality Assurance Team responsible for NUMMI receiving

the JD Power and Associates North American Gold Plant Award for

Initial Quality in 2004.

. Earned NUMMI Problem Solving Award for Gas Tanks in 2008 and for

Suspension in 2007.

. Awarded Employee of the Month for November and December 2006.

. Supervised a team of five who maintained perfect attendance and 100%

retention.

. Used equipment such as cutting torches and carbon air, arc torches to

join together different parts of the steel or aluminum structure.

. Redesigned and repaired broken tooling and machinery; repaired and

fabricated dollies.

. Set up edit program and performed preventive maintenance on robotic

welding machines to coexist on Toyota Production System line.

. Replaced bearings, bushings; repaired or replaced air guns, coolants,

and sealer barrel.

. Installed brake lines and gas tanks.

. Worked with other team members and cross-functional departments.

. Organized, delegated training for new employees and delivered training

on new procedures and new products.

. Worked on quality control, process improvement, operations,

environment, safety as well as detail components.

. Provided permanent countermeasures to repetitive problems and utilized

Toyota Production System to reduce production cost.

Juana Lopez

Page 2

Providian Financial Corporation, Pleasanton, CA 1999-

2002

Auditor

Examined and analyzed accounting records to determine financial status

and prepared financial reports. Collected data to detect deficient

controls, duplicated effort, overspending, fraud, or non-compliance with

laws, regulations, and management policies.

. Audited customer credit card account numbers to ensure standards were

met.

. Updated database to guarantee customers received correct interest

rates based on prime lending criteria.

. Provided feedback to vendors and managers.

. Presented recommendations for improvements based upon trend results of

audits.

. Maintained the production servers for all Providian business.

. Assisted in development of marketing strategies for new products and

services.

. Prepared daily financial error report for Assistant Vice President.

. Served as Customer Service Representative answering phones to response

to customer needs and requests.

PROFESSIONAL DEVELOPMENT

Toyota Production Systems OSHA Certification

MIG Weld Training Ergonomics

Team Leader Training Hearing Conservation

Problem Solving Circles AGC/AGV Safety Training

Standardized Work Production Lockout & Tagout Production

5S Basic Training (Organization) General Safety Rules

Microsoft Office Personal Protection Equipment

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