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Customer Service Supervisor

Location:
Fayetteville, NC, 28314
Posted:
August 31, 2010

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Resume:

Alphra A. Hammons

***A Ritter Dr

Fayetteville, NC 28314

Mobile: 910-***-****

abk0p9@r.postjobfree.com

U.S. Citizen - Yes

Previously employed by the federal government: Yes

Highest Civilian Grade: NA-02 3 years 8 months

Title: Waitress

20th Services Squadron, Shaw AFB, SC

Supervisor: Jane Rivers

Highest Military Grade: E-3 6 years, 5 months (Mar 2004 – Present)

Title: Petroleum Supply Specialist

NC Army National Guard, Red Springs NC

Supervisor: F. Co. 230th BSB

Highest Military Grade: E-3 1 year, 10 months (Sept 1999-July 2001)

Title: Vehicle Operations

Employer: United States Air Force

Supervisor: MSGT Tommy Jordan

Work Experience:

Mar 2008 to Feb 2010

Administrative Assistant

Tekton Construction

Lot 10 McKellars Lodge Rd, Fort Bragg, NC 28310

Supervisor: Nerelyn Dalton

910-***-****

Annual salary: $19200

Duties: Responsible for managing, organizing, scheduling and maintaining information for

company employees. Create spreadsheets, manage databases, maintain paper and electronic files,

and create documents. General PC proficiency and acquired skills in MS Word, Excel, Access,

and PowerPoint.

Oct 2006 to Aug 2007

Customer Service Representative

Palmetto GBA

17 Technology Circle, Columbia, SC 29203

Supervisor: Ronald Hazzard

803-***-****

Annual salary: $12960

Duties: Receiving inbound calls related to general Medicare inquiries, medical billing, claims

processing, enrollment and grievance reporting.

Sep 2004 to Apr 2005

Telecommunications (E911)

City of Sumter

21 N. Main St, Sumter, SC 29150

Supervisor: Shirlene Skipper

803-***-****

Annual salary: $18000

Duties: Responsible for receiving and evaluating calls from the public concerning crimes, fires,

and medical emergencies. Evaluating calls for proper action; initiating Police and/or Fire

response by obtaining information required for dispatching field units; and entering data into a

computer as it is being received. Calls and messages include routine reports, referral information,

and emergency calls for assistance from citizens and public safety personnel. Entered abandoned

vehicle information, and performs vehicle registration, Driver's License, stolen vehicle, and

wanted person’s checks by utilizing a criminal justice information system.

Jun 2004 to Nov 2004

Supervisor - Burkes Outlet

1121 Broad St

Sumter, SC 29150

Supervisor: N/A

803-***-****

Annual salary: $7000

Duties: Assist the Store Manager, Profit & Loss,Merchandising, Expense Control, Opening &

Closing the store, and Shrinkage.

Feb 2003 to Oct 2006

Waitress - NAF

487 Myers St

Shaw AFB, SC 29152

Supervisor: Jane Rivers

803-***-****

Annual salary: $9000

Duties: Setting up and catering brunches, lunches, dinners, wedding receptions, banquets, proms,

birthdays, retirements, and promotional ceremonies.

Education:

Grantham University, MO

Associate’s in Computer Science

12 semester hrs completed

Currently Attending

Rocky Mount Senior High, NC

Diploma/GED

Received May 1999

Additional Information:

Microsoft Excel, Microsoft Word

References:

Desiree Jones 803-***-****

Jennifer Gonzalez 803-***-****

Pay Preferences:

Lowest acceptable salary: $13000

Current or most recent salary: $19000



Contact this candidate