Customer Service Quality Control
Resume:
ANNA MORRICE
PALM HARBOR, FLORIDA 34684
727-***-**** (home)
585-***-**** (cell)
Objective:
To obtain a Nanny position that will utilize my abilities and background
experience in the child-
care field.
Work History:
The following are a list of the families that I have worked for in either
a full-time nanny position
or as an in-home health aide for physically and emotionally handicapped
children.
February 2003 - August 2008
Dr. Steven Elliott, D.V.M. and Dr. Kim Cox- Elliott, D.V.M.
1743 Mapleleaf Blvd., Oldsmar, Fl. 34677
Responsibilities included the care of Emma Marin age 9 weeks to 5 years
old.
Coordinated educational playtime. Emma was taught some sign language so
that she could communicate with us until she learned to talk. Physical
activities included outings to introduce her to the environment of
restaurants, playgrounds, movies, shopping, interacting with people so that
she would not be afraid and potty training. I also prepared Emma's meals
and assisted with laundry light housekeeping duties as well as caring for
their two dogs and two cats.
April 1991 - June 1995 ( also 1985 - 1986 )
Mark Siler and Karen Hill
Karen Hill 2313 St. Paul St. Rochester, NY 14617
Responsibilities included the care of Lisa ( first ) and then Maria.
.Coordinate educational playtime, outings of walks around the neighborhood,
taught Maria sign language until she learned to talk.
Due to parents request, activities were limited to just the neighborhood.
From 1985 - 1986 I took care of Lisa. Due to a family job relocation to
Ohio, the job ended. In 1991, after the family returned back to Rochester,
I was rehired to care for Lisa and Maria. I also did light housekeeping
and cared for their dog.
Page 2
October 1989 - January 1991
Sean and Caroline Repko
Pittsford, NY
Responsibilities included the care of Patrick age 3 months - 2 years.
Coordinated educational play-time, outings, walks, physical activities.
Other duties included light housekeeping as well as the family dog.
July 1987 - July 1989
Paul and Marion Walrath
4 Thomas Grove, Pittsford, NY 14526
Responsibilities included the care of Jessica age 3 months - 2 years and
Matthew age birth - 5 months. Coordinated educational play-time, outings,
walks, physical activities.
Due to a job relocation to France for both parents, this job ended. I
relocated with the family temporarily until the new nanny was comfortable
with the family routine. Other duties included light housekeeping as well
as the family's two Newfoundland dogs.
November 1987 - April 2001
Various families with mentally, physically and emotionally handicapped
children.
This program was funded by the State of New York and the families were
allowed a scheduled amount of time per month. I would go in and care for
the children so that the parent(s) could have an evening out to enjoy
social engagements.
I was able to travel with one of my families on a Make A Wish Foundation
grant for a terminally ill child to Disney World.
Other Work History:
June 1997 - January 2003
Office Manager for Uncle Bob's Self Storage.
Rochester, NY, Ft. Myers, and Clearwater, Florida
Responsible for daily customer service transactions including rental of
storage space, updating records and payment transaction, balancing daily
and bank transaction. Responsibilities also included employee supervision,
upkeep and repair of property.
1980 - Present
Various Restaurants - Responsibilities included Hostess, Cashier, Food
Quality Control, Server and work station assignments.
Customer Service Assistant for PetSmart and Things Remembered during the
Christmas season.
Page 3
Education:
1994- Travel Agent Certificate, COMMUNITY COLLEGE OF THE FINGER LAKES,
Canandaigua, NY
1987- New York State Certificate for the care of Handicapped Children,
TENDER LOVING CARE, Pittsford, NY
1987- Professional Nanny Certificate, VIP NANNY SCHOOL, Pittsford, NY
1985- Child Care Development, TENDER LOVING CARE, Pittsford, NY
1980 - 1984 Human Service Certificate, MONROE COMMUNITY COLLEGE, Rochester,
NY
Interests and Activities:
Red Cross Volunteer
Amateur Photographer
Country Music Dancer
Activities with Animals
REFERENCES
Don and Karen Bonner Linda Edwards
431 Tara Lane 4819 Bonton Drive
Webster, NY 14580 Holiday, FL 34690
Rosemary Ephriam Linda Lamantia
105 Waterford Way 310 Phlox Dr.
Fairport, NY 14450 Palm Harbor, FL 34684
Barbara Bauer Robert and Debbie
Shelton
4712 West 15th Place 1024 N. Salisbury Ave.
Sioux Falls, SD 57106 Spencer, NC 28159
605-***-**** 704-***-**** (home)
239-***-**** (cell
)
Contact this candidate