Customer Service Assistant
Resume:
Amanda Zahorsky
abk0ni@r.postjobfree.com **** Lois Place,
Highland, IN 46322 (219)
Education
Bachelors of Arts, Ball State University
Muncie, IN
Major: International Business; Minor: Japanese
Graduated May 2010
Concentration in Human Resource Management
Major GPA: 3.466/4.0
Achieved Advanced Professionalism Certificate
Employment
Child Care Provider
Muncie, IN
. Supervise and manage two boys, ages 6 and 10
January 2010-August 2010
. Prepare meals, assist with homework, and facilitate
recreational activities
Ball State University-Geology Department
Muncie, IN
Office Assistant
August 2009-May 2010
. Utilize customer service skills when greeting visitors and
answering phones
. Assist in filing and copying exams and assignments for 8
professors
Susan G. Komen Indianapolis
Indianapolis, IN
Summer Intern
May 2009-August 2009
. Supported the review of and organized 2009 Grant documents
into Excel spreadsheets
. Organized 2010 grant application submissions in Excel for 18
person grant committee
. Participated in client site visits
Ball State University Housing and Residence Life
Muncie, IN
Resident Assistant August 2007-May
2008, January 2009-May 2009
. Supervised 60+ residents and worked collectively with 15 other
staff members
. Organized monthly educational and social programs for
residents
. Managed administrative tasks; incident reports, USPS, UPS,
rental equipment, and cash drawer
. Confronted and resolved issues such as racism, assault, and
alcohol/drug abuse
. Responsible for interviewing and training process of new
hires
Leadership Experiences
Ball State University, Knotts/Edwards Hall
Muncie, IN
Trip Coordinator
October 2006- February 2007
. Coordinated a trip for 50 students to New York City, NY with MCOB
alumni and 10 students
. Arranged tours of the top NYC tourist attractions such as
Statue of Liberty and Federal Reserve
Activities/Honors
Cardinal Communications-Student-Run Public Relations Firm
January-May 2010
. Administered press releases for the 2010 Indiana
MultiEthnic Conference
. Aid a team of 4 others in the planning of media
relations for the 2010 conference
Epsilon Sigma Alpha-Service Sorority
November 2007-May 2010
Philanthropic Chair (May 2009-May 2010) & Co-Awards Chair (May 2007-
May 2008)
. Plans monthly philanthropic event; organize 120 member's
monthly/yearly service hours
. Submit members hours and forms to the state level of the
organization
. Planned end-of-the-year awards banquet; recognized
outstanding members of the month
. Participated in 160 hours of service since September
2006 with multiple charities
Study Abroad
London, England
City of Westminster College
September 2008-December 2008
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