Customer Service Sales
Resume:
Amy Shurtz
abk0mt@r.postjobfree.com
Attn: H ir ing Manager
R e: Résumé of qualifications
P lease accept my résumé for t he position within your company. I have many years of work experience that
shows longevity and dedication. My current and former jobs have had a lot of emphasis in customer service and
satisfaction. I graduated with a Bachelor’s of Science in Fashion Merchandising from Westwood College in Denver,
Colorado last December. I’m experience in working within a fast paced, team-based environment. I am always
learning, and always willing to learn new skills. I am very organized and detailed oriented, and I know my way
a round computers and Microsoft Suites. My childhood experiences allowed me to be able to learn to adapt to
various types of situations, as well as to be open-minded, and friendly. Throughout my work history I have met
and succeeded goals and customer service expectations. As a post graduate I am eager to learn more about the
business world. I was raised in Salem, Oregon, and wanted to go somewhere new which lead me to a school in
Colorado. I love being able to see new things and learn from them. I am eager learner, always wanting to learn
anything new.
I would like to meet with you and discuss the opportunity in your company. P lease contact me at any t ime
either by telephone or email.
Sincerely,
Amy C. Shurtz
Amy Shurtz
abk0mt@r.postjobfree.com
Amy Shurtz
abk0mt@r.postjobfree.com
PROFESSIONAL PRO F I L E
Educated, Positive Interactions with Internal and External Partners, Sales Focused with Awareness on the Bottom Line
P rofitability, Computer Literate, Effective Customer Service Skills, Efficient Multi-Tasking with a Focus on Prioritizing,
G reat Eye for Design and Space Planning, Comprehensive Understanding of Business Practices and Procedures, Eager to
Learn New Processes, Diligent Employee, Strong Work Ethic, Ability to Run Whole Departments Thoroughly
FOR MAL E DUCAT IO N
Westwood College- North December -2009
7350 North Broadway
Denver, CO 80221
Bachelor of Science: Fashion merchandising w ith an emphasis in Business, Marketing, and Management
RE LATE D EXPER I E NCE
Lane Bryant Outlet 4307 March 2010- Current
1001 N. Arney Rd. # 701
Woodburn, Oregon 97071
Part Time Sales Leader: Responsibilities; Promoted from sales associate, Customer service, Manage 2-3 sales
associate on a given business day, Maintaining store sales and credit goals, Processing returns and exchanges, Opening and
closing the store, Coaching sales associates when needed, Executing merchandise f loor plan each month, assessing f loor
space and arranging merchandise if needed, Visual merchandise the wall, window, and table mannequins.
Sales Associate: Responsibilities; Customer service, Organizing and up keep of the store, working out freight and
shipment to restock the sales f loor, Bra fit ting, Assisting customer in merchandise choices, Achieving Credit and Sale goals,
assist management with merchandising f loor plans, keep the fit ting rooms clear and clean, Re-hang merchandising and put
t hem back on the racks
L’eggs Hanes Bali Playtex Outlet 225 March 2010- Current
1001 N. Arney Rd. # 407
Woodburn, Oregon 97071
Sales Consultant: Responsibilities; Customer Service, Achieving Bra Fitting Goals, Greeting the Customer, Open
f itting rooms for the customer, Re-hang merchandise, Do put-backs, Ring up customers’ purchases, Offer Rewards program,
M aintain personal reward percentage goal, Opening the store cleaning, Help customer with merchandise choices, maintain
f loor-plan and merchandise racks.
Target Corp. 1806 January 2007- December 2009
4301 E Virginia Ave
Glendale, Colorado 80246
Department Specialist /Guest Service Attendant : Responsibilities; Promoted from sales f loor team, Manage up to
40+ sales staff, Assist store management team with opening/closing duties, resolve customer issues, complaints, concerns
and returns with a win-win outcome, Support front POS stations due to volume, Up-sell store credit cards and check cards,
Amy Shurtz
abk0mt@r.postjobfree.com
Ensure standards for all cashiers and stations according to corporate policies and procedures, Perform all duties assigned
and tasks asked by the management team
Sales f loor Team Member : Responsibilities; Customer service, organizing and straightening the assigned areas
per shift, stocking and restocking merchandise, help guests with merchandise choices, answering phone calls, assisting other
team member, organizing and rearranging merchandise on shelves and end-caps when needed, back-up cashiering, checking
availability of merchandise within the store and in the other stores in Denver, giving credible information to guest on
merchandise, keeping to Target motto of “fast, fun and friendly”, following the safety guide lines for the team member and for
t he guest.
Non-Work Experience
F rock-Out- Denver Public Library/ Fresh City Fashion Show; helped one of the designers back stage
Myle-Hye Fashion - Event Planning Class Fashion Show; Helped plan and execute the show, helped back stage with models
O regon B ridal Showcase-Fashion Show; Eugene and Salem Shows, helped back stage dressing models, odd jobs back
stage.
Amy Shurtz
abk0mt@r.postjobfree.com
REF ERENCES
PROFESSIONAL
Courtney 503-***-****
Lane Bryant Outlet Store Manager
Laura 503-***-****
Legg’s Hanes Bali Playtex Assistant Store Manager
Jessica Drektrah 303-***-****
Target Corporation: ET L- Manager 920-***-****
Kim Olivas 303-***-****
Target Corporation: Team Leader
Dan Whelan 720-***-****
Westwood College Denver North Professor
P ERSONAL
Kayla Griffiths 503-***-****
Amy Shurtz
abk0mt@r.postjobfree.com
Friend of 10+ years
Vallynne Moring 303-***-****
Fellow Student and Friend
Contact this candidate