Customer Service Manager
Resume:
Nancy Ann Sheaffer
Reno NV 89512
abk0l1@r.postjobfree.com
OBJECTIVE SUMMARY
A professional with a long track record of success with innovative and
challenging assignments. Extensive experience with QuickBooks, Billing,
Accounts payable, Payroll, General Ledger, customer service, sales-force
management, and data entry.
EDUCATION
Truckee Meadows Community College
Major: Business of arts
Reno, NV
2007-Current
Glenn Hare Occupational Center
Reno, NV
Printing and Graphic Arts 2000
PROGRAMS
Microsoft Excel, Word, Power point and Outlook
QuickBooks 2005, 2006 and 2007
AS400
Sage software Abra 7.62
Crystal Reports
Advantage
Intuit Complete Payroll Program
Quicken
Turbo Tax
PeopleSoft
Logic (EFI)
WORK EXPERIENCE
DynaGraphic Printing
2001 Timber Way
Reno NV 89512
MGR: Cindy Mason
12/2008 - Current
Accounting Assistant- A/P, A/R, Billing, Coding, Payroll, General Ledger.
Notary Public for the State of Nevada Expires October 22, 2013
Review payable accounts to ensure that information is properly recorded and
the records contain appropriate authorization for payment.
Administer and ensure that entered items have the correct job codes to pay
clients and employees properly.
Maintain proper back up files for research and reference.
Record administrative and office expenses.
Produce financial statements and prepare reports and summaries for
supervisors and managers.
Monitor accounts to ensure that payments are up to date.
Total, balance, and reconcile accounts.
Ensure the completeness and accuracy of data on accounts.
Code documents according to company procedures.
Review invoices and statements to ensure that all the information appearing
on them is accurate and complete.
Reconcile computer reports with operating reports.
Check figures, postings, and documents to ensure that they are correct,
mathematically accurate, and properly coded.
Multi-task miscellaneous jobs for CFO.
Berry-Hinckly Industries DBA Terrible Herbst
425 Maestro Dr
Reno, NV 89511
Mgr: Amy Ramsay
Dates 11/2007-11/2008
Payroll Administrator - Entered Payroll for 400+ employees, Entered
employee changes, Garnishments, New hires, Taxes, W-2's, Printed payroll
reports and checks.
Accounts payable- Verified and posted transactions, Computed and recorded
charges, refunds, freight charges. Enter vouchers, invoices, checks,
reports and reconcile bank statements and filed all paid invoices.
General Ledger- Maintain balance sheet, account reconciliations and
entered journal entries.
AppleOne
2855 North McCarran Boulevard
Sparks, NV 89431
Assignments:
Arvato
Dates: 7/2007-9/2007
Billing and operations specialist-.Calculated and prepared bills, Created
Purchase orders and entered time and expenses.
Intuit Payroll
688 Seria Center Parkway
Reno, Nv 89512
Mgr. Shandah Wittman-Barker
Dates: June 2004- January 2007
Client service representative- Support for QuickBooks and Complete payroll,
Entered Journal entries, made accurate and clear data entries into the call
tracking database system while maintaining a professional demeanor to
resolve questions and issues despite schedule pressures. Representative for
1st call resolution.
Tax Department- Handled 940, 941's, W-2, W-3, 1099 and Tax deposits for
hundreds of customers.
Halima Academy
1201 Corporate Blvd
Reno NV 89502
Manager Siadah Priors
Dates: August 2004- June 2006
Administrative assistant, Payroll and Clerical- Provide full administration
support for the school, ordered supplies, entered weekly timesheets, W-2's,
Garnishments, recorded new hires, answered phones, filed records and took
attendance.
Leather Zone
1000 Meadowood Mall Cir
Reno Nv 89502
Owner Joe Poura
Dates: September 2003- February 2004
Manager- Interviewed potential employees, responded to customer complaints
and comments, identifying and resolving urgent issues, Counted down
registers, handled bank deposits, inventory, and entered weekly time cards.
Travel Lodge
1275 Market St.
Reno, NV 89503
Mgr. G.P.
Dates: Feb. 2003- July 2003
Reservations front desk- Keep records of room availability and guests'
accounts, computed bills, and collected payment, Performed simple
bookkeeping activities such as balancing cash accounts and entering time
cards. Date-stamp, sort, and rack incoming mail and messages.
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