Customer Service Manager
Resume:
Objective
To fulfill a position where the studies and knowledge learned can be applied to improve company’s development and
success.
Education
Bachelor of Business Administration with a Major in Computer Information Systems Dec. 2009
University of Texas at El Paso, El Paso TX
Relevant Course Work: Business System and Analysis Design, Database Management, Business Data
Communication, Introduction to Business Electronic Commerce, Principals of Accounting I, Principals of Accounting
II, Management Accounting, Business Finance, Principals of Marketing, Strategic Management, and Consumer
Behavior.
Store Manager Certification 2006
Quizno’s Subs University, Denver, CO
Completed a seven week course on business management of the Quizno’s Subs Franchise. The
certification starts with a self study guide fallowed by three weeks of on hand training at a regional Quizno’s store
ending with the eight day business management course at the Quizno’s Subs University in Denver, Colorado.
Experience
Store Manager 2006 2009
Quizno’s Subs, Las Cruces, NM
Responsible for day to day operation of the restaurant. Supervised twelve people as team members. Promoted
excellent customer service, maintained Quizno’s standards, made weekly inventory, controlled labor, food and paper
costs, ordered food products, administered payroll, trained staff, control theft and mastered multi task management.
Men’s Clothing Consultant 2000 2006
Burlington Coat Factory, El Paso, TX
Ensuring the maintenance of outstanding customer service according to the company’s standards, generating sales,
merchandising, and safeguarding company assets in regards to Men’s Tailored Suits.
Skills
2
Proficient in Microsoft Word, Excel, Power Point, Internet Explorer, and Macintosh.
Programming languages: COBOL
Bilingual: fluent in both English and Spanish.
2
Hector L. Baeza
4428 Sleepy Willow El Paso TX 79922
Phone: 915-***-**** E Mail: abk0kr@r.postjobfree.com@hotmail.com abk0kr@r.postjobfree.com
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