Obj***

Monika Singh

–

DOB **th Aug ****

Address ***/* ***** ******* ****** khera, Meerut Cantt 250001 UP.

Phone no +919*********

Email abk0kd@r.postjobfree.com

Skype id abk0kd@r.postjobfree.com

CAREER OBJECTIVE

To promote the goodwill of the organization for better output through a disciplined,

organized and progressive ways with my sincere hard work and utmost endeavors in the

task entrusted to me.

Area of interest- Housekeeping

Educational history

(20 June 2006 to 17 June 2009)

• B.A. in International Hospitality Management from Queen Margaret

University at International Institute of Hotel Management Gurgaon.

(20 June 2006 to 17 June 2009)

• Three Year Diploma in International Hospitality Administration at

International Institute of Hotel Management Gurgaon.

(In the year of 2006)

Senior Secondary Examination from Kendriya Vidyalaya Sikh line Meerut Cantt.

Professional experience

2nd June 2014 to 1st December 2014)

Raffles marina,Tuas Road (Singapore)

Housekeeping Attendent

Acknowledge and greet guests in public spaces with a warm friendly greeting.

Review daily inventory of rooms,arrivels and departures

Review daily inventory of supplies needed to complete the assignment for the

day

Cleaning of hotel rooms, dusting, vaccuming, changing bed linens, cleaning

bathrooms also.

Attend to guest complaints.

Ensure security of guest rooms and privacy of guest.

Deliver and retrieve items on loan to guest’s i.e. iron and iron boards.

Responsible for achieving and exceeding the guest satisfaction score.

Hotel Singh Continental Delhi Karol Bagh,New Delhi

September 2012 to 18 January 2013

Greet the guest of the hotel at the time of check in.

Receiving all the calls at the reception

Making daily arrival and departure list

Solving queries of the guests

(6 October

2008)

One day catering in f&b service department at the Claridges hotel, New

Delhi

Escort customers & serving food.

(7 may 2007 to 20 October 2007)

park plaza, Jodhpur,india

.

Front office department

Escort guest

Handling guest queries

Receiving calls at reception

Making daily arrival and departure reports.

F&b service department

Welcoming the arrival guests

Giving menu card

Taking order

Serving food to the guests

Taking feedbacks

Food production department

Maintaining high standards of hygiene

Chopping the vegetables

Wash the utensils

Food delivery

Housekeeping department

Cleaning rooms and public areas

Replenishes guest room and supplies

Makes bed

Replenish amenities according to the operational standards

Cleans guest bathrooms

Check and secure the rooms

(15th December 2006 to 13 January 2007)

Surya crown plaza (Delhi)

f&b server(trainine)

Take care of guests from arrival to leaving the outlet.

Serving the guest in the restaurant and dining area

Taking food from the kitchen to a restaurant as per guest order.

Wipe the cutleries

Taking feedbacks during check outs.

Special skills

Good communication and interpersonal skills

Committed team player with flexible approach to work and to take initiative when

required.

Hardworking

Ability to work in team or individually

Willingness to learn new things

Language proficiency

English

Hindi

Hobbies

Listening to music, interact with different kind of people & watching reality shows.

Contact this candidate