Manager Customer Service

Ken noble

***** ** ***** **** ** ( HERRIMAN UT **096 801-***-**** 503-***-****

(CELL)

Manager

. Dedicated and skilled business professional with a versatile skill set

developed through experience as a general manager, operations manager and

warehouse foreman/safety manager.

. Excel in resolving employer challenges with innovative solutions, systems

and process improvements proven

to increase efficiency, customer satisfaction and the bottom line.

. Offer skills in MS Office Suite, AS400 and other applications/systems.

Key Skills

Facility Management Vendor Contract P&L Responsibility

MS Office Applications Negotiations Meeting & Event Planning

Staff Development & Employee Hiring/Termination

Training Inventory Management

Employee Appraisals Purchasing of supplies Expense Reduction

Payroll

Experience

Copart Inc. - www.copart.com 801-***-**** 8/2004 - 9/2009

General Manager, N. Salt Lake, UT 1/2006 to 9/2009

General Manager, Eugene, Oregon 8/2004 to 12/2005

Promoted after 16 months from a small facility in Eugene Oregon to a much

larger facility in N. Salt Lake, UT. Responsibility for managing all

facility functions and supervising a team of 5 customer service

representatives and

5 outside production employees along with 16 contract truck drivers.

Results:

. Due to increased business and reduced expenses was able to increase net

earnings from $700,000 in 2006 to $1.2 Mil in 2009.

. Decreased supply expenditures 20% by implementing needed controls on

stock/supplies and standardizing ordering procedures.

. Assisted marketing in acquiring two new major accounts and successfully

retained them as long term customers.

. Successfully negotiated lower rates with all contract truck drivers

resulting in overall savings of 15%.

. Implemented an increased awareness for our safety program. No lost time

accidents in the past 4 years.

Industrial Gasket Inc. - www.cutparts.com 800-***-**** 11/97 to 07/03

Production Manager, Wilsonville Oregon 11/1997 - 4/2000

Operations Manager, Wilsonville Oregon 5/2000 - 07/2003

Promoted to Operations Manager after 2 years working as production manager.

Managed 36 employees throughout the facility. Responsible for production,

shipping/receiving, inventory, purchasing, quality control, inside sales.

Results:

. Produced and shipped products to an ever-increasing customer base. Sales

increased from $350,000 per month in 1997 to over $600,000 per month in

2002.

. Successfully increased "on-time" shipping from 70% to 98% due to

training, and closer monitoring of production orders.

. Increased average gross profit on orders from 15% to 25% due to the

implementation of proper scrap utilization procedures.

. Set up computer workstations for printing out bar codes for all orders as

they were shipped.

Tulon Company 4/1997 - 11/1997

Operations Supervisor, Hilsboro Oregon

Oversaw whole facility consisting of 21 production operators and 1

shipping/receiving employee. Corporate management had already planned to

close this facility prior to my being employed there. I assisted in moving

all equipment to the San Jose facility where I was also offered a position

but I was not ready to move my family.

Results:

. Set up quality procedures that reduced returns from 20% down to 1%.

. After three months in this position, this facility turned a profit for

the first time in 2 years.

EMJ Steel Company 4/1988 - 11/1996

Relief Forman/Safety Manager, Portland Oregon

I was responsible for all Foreman duties when the regular foreman left each

day at 2:30PM. Duties consisted of:

Receiving inventory, shipping orders, scheduling deliveries, filling out

packing list for common carrier shipments and the supervision of all

warehouse employees.

Safety Manager: 18 months. Duties consist of: Conducting monthly safety

meetings, conducting weekly safety committee meetings, equipment and

machine training for all employees, conduct monthly building safety

inspections, handle all safety related issues, implement new safety rules

and monitor the observance of them.

Saw Production Lead man 8 years: responsible for cut orders of stainless

steel, aluminum and carbon steel tubing, pipe and bar. Filling out pick

tickets, making out packing list, doing all UPS shipments, loading and

unloading trucks using overhead crane and forklift, filling random length

orders using Raymond side loader. Responsible for all Saw maintenance and

supply purchasing.

Education

Portland Community College, Portland, Oregon 6/2002

Certificate in Management

Southern Trinity University, Plano, Texas 01/2003

BS - Business Admin.

Certification

Safety Training Certificate - National Safety Council 4/1996

References

Steve Sautter - PR Manager for Unified Fire Authority

Salt Lake City, UT. 801-***-****

Brian Stenberg - Sales Manager - Beaver Bolt

Tualatin Oregon 503-***-****

Brian Slade - Independent Investment Manager

Herriman Utah 801-***-****

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