Customer Service Sales

Shelia Martin-Askew

**** *** **** ***** **********, North Carolina 27410

Phone: 336-***-**** or 336-***-****

Email Address: abk0ju@r.postjobfree.com

OBJECTIVE: To enhanced the purpose of providing excellent customer service by exceeding the

expectations of the company.

WORK HISTORY

February 2009 - June 2010

Business Partner Second Level Queue, Bank of America

Greensboro, North Carolina

• Responsible for all premier business partner calls and escalations

• Providing service for banking centers, US Trust, Wealth Management, Retail Sales & Fulfillment

• Assisted with service primarily focused toward; Loan Origination Issues, First Payment Due Disputes,

Missing Principle Reductions collected at closing

• Payment research which also included cash management of mortgage loan account

September 2004- September 2006

Behavioral Analyst, Frank Porter Graham: University of NC Chapel Hill

Chapel Hill, North Carolina

• Assisted with a grant program for Guilford County schools that included observing behavior of pre-k

and kindergarten students during scheduled class time.

• Worked with teachers, parents, and directors of child care centers training on how to facilitate higher

learning activities for children between the ages of four and six.

January 2002-August 2004

Lower Grade Teacher, Guilford County Schools

Greensboro, North Carolina

• Taught pre-k and kindergarten at Erwin Montessori Magnet School.

• Prepared an environment for learning by directing activities and functioning as a guide.

• Equipping the children for an experience to maximize their potential for the freedom to learn without

limits.

March 2001- September 2001

Directress, The Learning Center at God’s Place

Greensboro, North Carolina

• Established a pre-school for ages 3-5 years and after school care for ages 6-15 years.

• Designed and created an institution for learning and working including the curriculum.

• Administered and supervised all center operations to achieve the level of quality described by the

Developmental Education State License Laws.

• Approved all financial disbursements and interviewed applicants for employment .

EDUCATION

Associate of Arts Degree, Early Childhood Education

University of the West Indies, Trinidad, West Indies

September 1984

Medical Receptionist/Office Assistant

Lafayette Business Academy, Providence, Rhode Island

August 1975

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