Customer Service Representative
Resume:
Christopher L. Anderson
Oklahoma City, Oklahoma 73170
Email: abk0jr@r.postjobfree.com
OBJECTIVE
Seeking a full-time position that will allow me to gain experience, become
a successful employee,
and contribute to the development and growth of the organization.
SUMMARY OF QUALIFICATIONS
Strong customer service skills - Effective communicator - Supervisory
skills -
Ability to work independently and as a team player - Responds to emergency
situations - Strong work ethic - Quick learner - Computer skills -
Flexible - Sense of humor
PROFESSIONAL EXPERIENCE
OKLAHOMA NATURAL GAS
4901 N Santa Fe, Oklahoma City, OK - Jan 2005 to Aug 2010
Customer Service Representative III - Dispatcher
. Maintain constant communication with Information Center
representatives, service technicians, and operating personnel via
Customer Information System (CIS), PragmaCAD, and/or two way radio.
. Assist customers utilizing the Banner database for account
information, processing orders and service requests.
. Document and monitor service order logs from initial dispatch through
completion of incident.
401 N Harvey Ave, Oklahoma City, OK - Feb 2004 to Jan 2005
Customer Service Representative
. Research and reconcile customer account activity utilizing office
equipment including but not limited to: calculators, computers, and
microfiche viewers
. Assist customers, employees, social service agencies, and regulatory
staff via telephone with account inquiries, payment arrangements,
services / payment disputes, and / or service requests.
. Negotiate arrangements for payment of gas bills; provide information
concerning governmental agencies and special programs providing
assistance.
. Maintain logs and / or records including but not limited to: customer
payments, duplicate bills, service orders, and account adjustments
UNITED STATES AIR FORCE
35th Communications Squadron, Misawa Air Base, Japan - Aug 1999 to Sep 2002
Military Postal Clerk
. Maintained 100% accountability for over $250K worth of registered mail
monthly.
. Supervised eight-man crew during daily operation.
. Dispatched and received parcels daily from Japanese airport and other
worldwide locations.
. Issued and closed postal boxes of new and outgoing customers to the
base.
. Assisted customers with complaints and questions, directed mail to
proper destination, data input of postal record information, accepted
damaged goods for claims processing.
. Operated various postal/meter machines.
. Accepted regular and registered mail and packages for shipping.
. Handled cash and money orders daily.
. Maintained $1,000 cash account and prepared daily financial reports
for close-out activities.
. Knowledge of federal regulations and postal policies and procedures.
Base Theatre
Film Projectionist
. Operated 35mm projectors and related film equipment for feature films.
. Maintained lighting and sound systems.
. Provided customers with an enjoyable, comfortable and entertaining
movie-going experience.
52nd Communications Squadron, Spangdahlem Air Base, Germany - Aug 1997 to
Aug 1999
Military Postal Clerk
. Deployed to Prince Sultan Air Base, Kingdom of Saudi Arabia for 120
days in direct support of Desert Storm, Northern and Southern Watch,
Joint Guard, Deliberate Forge Jan 99 through May 99.
. Provided postal service to 13,000 deployed military personnel.
. Assisted in collection of over 1,000 letter-class mail daily.
. Received and processed over 3,500 parcels weighing over 87,000 pounds
at Air Operation and Transport Center.
. Accepted, processed, and delivered over 1,800 pieces of registered
mail to 22 unit mail rooms within 2-month time frame.
. Kept account, manifesting each individual control number and
ascertained address information needed by higher postal command
channels in order to overcome Saudi customs, as well as partake in
daily custom inspection without loss or degradation of contents.
Oklahoma Tax Commission, Oklahoma City, Oklahoma - Dec 1996 to May 1997
Data Entry Clerk
. Process tax collection transactions via data input of various state
tax forms.
. Verified data accuracy.
KayBee Toys, Oklahoma City, Oklahoma - Sep 1991 to May 1995
Retail Sales Associate
. Maximized store sales and profits through customer service, teamwork
and positive presentation of merchandise.
. Stocked shelves, operated cash register, set up store displays,
changed store outline and maintained store inventory.
. Performed store-closing duties (security, register, maintenance,
etc.).
. Supervised seasonal employees.
. Unloaded trucks and accepted delivery of merchandise.
EDUCATION / TRAINING / COMMUNITY SERVICE
Business Administration coursework
. University of Central Oklahoma - Edmond, OK
. Langston University - Langston, OK
Volunteer Work
. American Cross
. Various squadron activities
. Guided tours of postal facilities to children during classroom field
trips. Explained day-to-day procedures and provided hands-on
experience to daily operations.
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