Manager Sales
Resume:
Shannon M. Parker
**** **** *** ******, **** Haven, Florida 32444
******@*********.***
. Experienced professional with a successful career in banking, business
development, and administration.
. Excel at interfacing with others at all levels to ensure organizational
goals are attained.
. Proactive approach has resulted in capturing numerous accounts and
expanding client base.
. Possess excellent interpersonal, analytical, and organizational skills.
. Excel within highly competitive environments where leadership skills are
the keys to success.
. An effective manager with the skills necessary to direct, train, and
motivate staff to its fullest potential.
Experience
June 2010-Present Regions Bank Panama City,
Florida
Community Banking Sales Assistant
. Maintain and service portfolio of approximately $40 million in commercial
and business customer relationships
. Perform cross-selling of banking products and services for relationship
expansion
. Provide general administrative support to Community Banking Relationship
Manager
. Prepare loan documentation files and support the credit and underwriting
processes
. Perform loan closings
October 2009-June 2010 Tyndall Federal Credit Union Panama City,
Florida
Collections Officer
. Contact to delinquent and negative share accounts by phone and mail
. Analyze members' financial situations, negotiate arrangements, and/or
resolve member service issues to bring accounts current
. Make recommendations to management for stronger collection actions
. Inform management of trends in loan underwriting that contribute to
delinquent/charged off loans
. Attend small claims court and bankruptcy proceedings
. Maintain the Credit Union's charged off and delinquent accounts at or
below established goals
March 2006-October 2009 Peoples First Community Bank Panama City,
Florida
Merchant Services Manager/Assistant BankCard Manager/Assistant Vice
President
. Management of BankCard staff to include call center & employees
. Perform business to business merchant account sales via telephone and in
person for Financial Institution customers
. Contract negotiation and implentation with customers, third party
vendors, and management
. Monitor semi-annual interchange rate increases and changes to determine
effect on customers and profitability
. Assist in management of debit card, credit card, and merchant portfolios
for the Bank
. Maintain relationships with customers using all types of communication to
make sure expectations are met or exceeded
. Monitor customer profit and service goals
. Manage and perform collections for the Bankcard department
. Prepare and manage budgets and allocations related to the portfolios
. Accounts payable and Accounts Receivable
. Accounting reconciliation
. Manage fraud detection, trends, and prevention
. Implement, monitor, and maintain ATM machines for entire Financial
Institution
July 2003-March 2006 Peoples First Community Bank Panama City,
Florida
Merchant Services Representative
. Perform merchant account sales via telephone and in person for Financial
Institution customers
. Contract negotiation and implentation with customers, third party
vendors, and management
. Maintain approximately 500 merchant account relationships with Financial
Institution customers ranging in size from small accounts up to $3
million dollars in processing
. Monitor semi-annual interchange rate increases and changes to determine
effect on customers and profitability
June 1998-July 2003 Peoples First Community Bank Panama City,
Florida
Senior Bankcard Representative
. Maintain relationships with customers to make sure customer expectations
were met or exceeded relating to credit and debit card accounts
. Manage and perform collections within the Bankcard department
. Perform fraud detection and prevention
. Monitor ATM machines
March 1998-June 1998 Allstate Insurance Company Panama City,
Florida
Telemarketing Sales Representative
. Contact customers in attempt to establish relationships
. Assist management in maintaining customer accounts
Education
2005-Present Gulf Coast Community College Panama
City, Florida
. Working towards obtaining an Associates Degree in Business
Administration. I have 9 credit hours remaining to complete in order to
obtain my degree. Upon completion, I will strive to obtain a Bachelor's
Degree in Business Management from a University.
References
Judd Wright 9013 Kingswood Rd, Southport, Florida 850-***-****
Tonya Burch 1505 Baldwin Rowe Cr, Panama City, Florida 850-***-****
Carrie Infinger 134 North Bay Ct, Lynn Haven, Florida
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