Customer Service Human Resource

Leigh C. Bower

**** ***** **.* Hilliard, OH ***26* Phone: 614-***-**** * E-mail:

*****.*****@*****.***

Profile

. B.A. in Political Science, Candidate for M.S. in Human

Resource Management.

. Member of Phi Theta Kappa Academic Honor Society, GPA

3.7/4.0.

. Nine years customer service, sales, and business

experience.

. Strong written, analytical, mathematical, and

organizational skills.

. Coursework in human resource management, staffing, policy

and procedure writing, labor relations, benefits, and

compensation.

. Member of Society for Human Resource Management.

. Proficient in Microsoft Office Suite to include Word,

Excel, Outlook, SAP, and Power Point.

Education Columbus State Community College, Columbus, Ohio

Human Resource Management Major, Present

Ohio University, Athens, OH

B.A. in Political Science, 2001

Experience Speedway Corporation, Enon, OH October 2009-Present

Benefits Processor

. Respond to a broad range of employee inquires that require

specialized company benefit knowledge.

. Process all FMLA and personal leave paperwork for the

company.

. Assist employees in the completion of all necessary forms

to enroll in or make changes to company benefit programs.

. Research and resolve benefits eligibility, leave of

absence, and payroll issues in a timely manner.

. Ensure full compliance with all applicable laws,

regulations, and policies.

. Update and maintain accurate employee records in SAP and

Excel.

. Provide training and serve as a resource to various levels

of management and human resource representatives.

Fifth Third Bank, Columbus, Ohio June 2001-August 2009

Customer Sales and Service Representative

. Performed teller transactions in the areas of checking and

savings deposits and withdrawals.

. Balanced assigned cash drawer and packaged currencies and

coinage.

. Identified opportunities for cross-selling of value-added

bank products and services.

. Qualified referrals to team members across multiple lines

of business.

. Provided highly personalized service that built and

strengthened customer rapport and relationships.

. Responded to a broad range of customer inquiries and

swiftly resolved discrepancies with professionalism.

. Demonstrated sound judgment in decision making and problem

solving

. Displayed self-motivation by always accepting new

responsibilities and completing reports and management

tasks without request

. Maintained confidentiality to protect the customer and

institution

. Trained all new sales and service representatives and

delegated tasks assist with maintaining efficient branch

operations

. Perform daily office responsibilities such as account

maintenance, account transactions, correspondence, reports,

and projects

. Ordered and prepared cash shipments

. Created new accounts

. Initiated and cross-sold a variety of bank products and

services

Contact this candidate