Manager Customer Service

Cyndi Carpluk

Mobile Phone: 702-***-****

Secondary Phone: 702-***-****

E-mail: abk0hx@r.postjobfree.com

Cyndi E. Carpluk

*** ****** *, ******* ****, NV 89005

702-***-**** (Home) 702-***-**** (Cell)

abk0hx@r.postjobfree.com

Objective GENERAL MANAGEMENT

Profile Extensive background in guest-oriented service

operations and business development, including sales,

marketing, promotions, and cost control.

Excellent communication skills; maintain positive

relations with internal and external guests in

high-volume, fast-paced operations.

Proven ability to handle currency and financial

transactions accurately; resolve discrepancies

promptly; ability to resolve guest opportunities to

the benefit of all parties involved.

Extremely familiar with Microsoft Word, Microsoft

Excel, Microsoft PowerPoint, Microsoft Access, e-mail,

and the specialized systems LMS, CMS, MICROS,

INFOGENESIS, SPASOFT, KRONOS, JD Edwards, and

MEDISOFT.

Employment Station Casinos, Las Vegas & Henderson, NV 6/05-06/10

Room Manager - Fiesta Henderson Hotel & Casino,

Buffet (7/09- Present)

Responsible for up to 40 team members including 2

Assistant Managers

P&L's for Outlet

Audit time sheets against KRONOS data for accuracy and

correct as needed.

Submit correction requests to payroll for

discrepancies on team member checks.

Utilize Microsoft Excel to track cash and comp

over/short counts.

Issue Corrective Counseling up to and including

terminations to team members.

Inventory and order supplies for daily operations.

Handle guest opportunities for customers who are

unhappy with service and create a positive outcome for

all parties.

Continuously develop team members to deliver "Beyond

the Best" guest service daily.

Report incidents to Security.

Perform table touches to assure quality of product and

service.

Assist team members on floor to ascertain guests

receive "Beyond the Best" service.

Expedite to make sure that food makes a smooth

transition from the kitchen to the dining room, hot

and fresh.

Consistently determine staffing needs based on

business and adjust as appropriate.

Asst Room Manager - Palace Station (4/08- 7/09)

Responsible for up to 50 team members including

overnight supervision of all bar staff in casino

during moonlight hours. (10pm - 6am)

Audit time sheets against KRONOS data for accuracy and

correct as needed.

Submit correction requests to payroll for

discrepancies on team member checks.

Utilize Microsoft Excel to track cash and comp

over/short counts.

Issue Corrective Counseling up to and including

terminations to team members.

Inventory and order supplies for daily operations.

Handle guest opportunities for customers who are

unhappy with service and create a positive outcome for

all parties.

Continuously develop team members to deliver "Beyond

the Best" guest service daily.

Report incidents to Security.

Perform table touches to assure quality of product and

service.

Assist team members on floor to ascertain guests

receive "Beyond the Best" service.

Expedite to make sure that food makes a smooth

transition from the kitchen to the dining room, hot

and fresh.

Consistently determine staffing needs based on

business and adjust as appropriate.

Training & Development Manager MDP Trainee - Corporate

Office (1/08 - 4/08)

Paid internship position to become a Training &

Development Manager. (This was a 1 year training

position, however due to economic challenges the

company eliminated these positions.)

Group Billing Coordinator - Green Valley Ranch Resort

& Spa (6/05 - 1/08)

Started as Group Reservations Coordinator, inputting

rooming lists, and interacting with contacts to assure

accuracy. Asked to transfer into accounting to take

over and bring up to par Group Billing. Took over

Group Billing position in July of 2006. Collect over

1 Million per month with the help of one other group

billing coordinator whom I trained.

Priority Staffing, Las Vegas, NV 1/05-6/05

Temporary Office Employee

Temporary assignment at Green Valley Ranch which led

to permanent employment. Started as Catering

Coordinator, than was moved into the Group

Reservations Coordinator due to my organizational

skills and attention to details.

The Bottom Line Customer Service Training 6/99-12/07

Center, Boulder City, NV

Owner/Operator

The Bottom Line Bookkeeping & Office 2/99- 12/07

Services, Boulder City, NV

Owner/Operator

Lifeline Chiropractic, Boulder City, NV 7/98- 12/04

Office Manager

Macayo's Mexican Restaurant, Las Vegas, NV 8/03- 7/04

General Manager

The Reserve Hotel & Casino, Henderson, NV 12/97-5/98

Food Server

The Reserve Hotel & Casino, Henderson, NV 12/97-5/98

Food Server

Applebee's, Las Vegas & Henderson, NV 10/96-1/98

Food Server & Expeditor

Circus, Circus Hotel & Casino, Las Vegas, 4/96-7/96

NV

Asst Room Manager

USDA, Forest Service, Bend, OR & Las 4/91-3/96

Vegas, NV

Information Assistant (3/95 - 3/96) - Regional African

American Program Mgr

Fire Cache Office Asst (5/93 - 3/95) - Forestwide

African American Program Mgr

Realty Clerk (5/92 - 5/93) - Forestwide African

American Program Mgr

Personnel Clerk (4/91 - 5/92)

Player's Bar & Grille, Bend, OR 3/90-4/91

Bookkeeper & Asst. Manager

Training Leadership Development I

Leadership Development II

Total Quality Management

Relationship Breakthrough Development

Enhancing Human Effectiveness

Contact this candidate