Sales Representative
Resume:
Michael Lucas
*************@*******.***
North Branch, MN 55056 651-***-**** home office
http://www.linkedin.com/in/michaeldlucas
Summary
Proven performer in multiple fields of consumer oriented business
applications. Experienced leader equally successful facilitating
cross functional work teams or working independently as a business
analyst or service consultant. Skilled in creating a profitable and
efficient work environment and improving customer satisfaction metrics
while driving net operating profits and revenue.
Strengths
. Team Collaborator/Facilitator
. Problem Resolution
. Project Management
. Vendor Negotiations/Management
. Training Facilitator
. Customer Metrics
. Marketing Analyst
. Idea Consultant
. Bottom Line Focus
Professional Experience
Best Buy Co, Inc
Geek Squad Service Ops Manager (Day to Day Ops) 2007 - 2009
. Developed, implemented and maintained management operations systems
for Geek Squad Commercial AV Installations. Created SOP for third
party installation vendors and partnered with Sales and Field Services
to deploy resulting in increased efficiency and improved Customer
Satisfaction.
. Partnered with Best Buy Procurement to redesign the Ariba Buy It
System and Vendor agreements resulting in savings of $1,000,000 plus
per year due to increased efficiencies and competition.
. Designed system for successfully deploying Nationwide Commercial Audio
Video Installation Program utilizing Internal and External Service
Providers.
. Engaged Cross functionally with Sales, Services, and Supply Teams
resulting in doubling of Revenue Year over Year and increasing Net
Operating Profit by 100% while maintaining a 95% Customer Satisfaction
Rating.
Best Buy Co, Inc.
New Business Development Manager-Special Operations
2004 - 2007
. Partnered with Best Buy for Business and Services Installation Teams
to develop, maintain and execute Residential and Commercial
installation projects.
. Developed materials and supply vendor agreements to support the
projects.
. Produced SOP and training program for Installers to succeed with high
levels of Customer Satisfaction.
Best Buy Co, Inc.
Field Operations Manager 2002 -
2004
. Developed Training for Residential Installation program resulting in
50% gain in productivity while increasing quality of Installations and
Customer Satisfaction to 97%. Reduced additional truck roles by 90%
through SOP implementation for Sales and Installation teams.
. Overall Management of multiple national and regional installation
sites with implementation of QC program utilizing off site and on site
techniques.
Lampert Yards Lake Elmo, MN
Outside Sales Representative 2000 - 2002
. Sales and marketing to building materials, windows, interior millwork
and cabinetry to commercial and residential contractors.
. Brought in over $1,000,000 in existing customer base.
. Increased profitability by 20% on key accounts through expanding
product lines and service offerings.
Lucas Design Forest Lake, MN
Design Draftsman 1977 -
2002
. Residential Design and Drafting Service. Provided construction-ready
blueprints for new homes and additions after meetings with customers
to identify their lifestyle and needs.
. Additional work including complete project management service as
requested by customer.
Knox Lumber Company Little Canada, MN
Outside Sales Representative 1995 -
2000
. Managed 3 of the top 4 Commercial accounts, developed Sales Tools to
identify and provide Services to match customer needs.
. Increased Sales Volume of 20% year over year while increasing margin,
customer satisfaction and customer retention rate.
Lampert Yards North Branch, MN
Outside Sales Representative 1991 - 1995
. Commercial sales of lumber and building materials to Commercial and
Residential contractors and homeowners on a local, regional and
national level.
. Developed new business accounts which grew to over $1,000,000 in sales
in under two years. Exceeded sales goals in all years.
Education
University of Minnesota
1977-1982
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