Sales Customer Service

Julian Johnson

**** ******* ** #***

San Antonio, Texas, 78240

Home: 210-***-****

Mobile: 210-***-****

abk0fq@r.postjobfree.com

OBJECTIVE

Secure a challenging position that utilizes my skills as stated below, with

a results-oriented organization where upward mobility is based on my

contribution in furthering organizational goals. Skills include: years of

experience handling special events, press releases, as well as human

resource skills from interviewing, hiring, to training employees. I am

Detail-oriented, well-organized, creative, and use out-of-the box thinking

to find the winning solution! I am also a %100 Road Warrior.

EXPERIENCE

Retail Specialist Sales

Stanley Black & Decker,DeWalt,Porter-Cable Tools

October 2009 Present

I am a retail specialist my activities include:

. Executing monthly store objectives and implementing promotional

initiatives.

. Enhancing the image of Black and Decker's brands at the retail level.

. Hosting in-store events.

. Interacting with retail customers as well as with Home Depot floor staff,

including approaching customers and offering to answer questions.

. Tracking my activities regularly via a smart phone device.:

. Maintain product displays and fundamentals within the power tool aisles.

. Remain willing to get hands-on and dirty. Keeping aisles clean will

include scraping and cleaning shelves, affixing product labels, fixing

signs, replacing missing/broken parts, and dusting and polishing fixtures

also resets.

. Bring a sales orientation -- with just a dash of aggressiveness -- to

drive goals and objectives.

. Take a proactive approach to building and maintaining relationships with

the management in each store.

. Track sales successes and communicate results to store key decision

makers in an effort to leverage additional sales driving initiatives at the

store level.

DISTRICT SALES MANAGER

SIMPLY SELF STORAGE

OCTOBER 2008/March/2009

As a District Sales Manager my main job function is to increase storage

rentals within their assigned region, through grass roots marketing efforts

and business to business sales. My position establishes a base of new and

potential client contacts within an area. Essential Functions: .Demonstrate

a comprehensive understanding of specific company products in order to

portray confidence and credibility to customers. .Ability to project a

positive image both in person and via telephone in a professional and

enthusiastic manner. .Maintain legible and accurate record keeping and

reporting of all sales and service activities. .Develop leads in a business

to business sales environment through sales calls and visits to new,

existing and potential commercial clients. .Increase market saturation by

identifying new channels for advertising and promotion. .Develop and

execute strategies to maximize growth and profitability in an assigned

territory. .Manage and prioritize schedule to consistently meet or exceed

sales objectives. .Self-starter, energetic, team player and customer

service oriented. .Perform related duties as assigned or as sales situation

arise. Required Skills: .Goal setting and negotiation skills. .Proven

record of achieving sales and activity goals. .Must be comfortable working

independently. .Ability to communicate with a diverse external and internal

client base. .Strong verbal, written and interpersonal skills. .Outside

sales and/ or cold calling experience. .Proficient in multi-tasking, time

management, working under pressure and meeting deadlines. .Ability to

overcome objections through outstanding customer service and sales

techniques. .proficient in all Microsoft Office applications (i.e. Word,

Excel, PowerPoint and Outlook) .Experience in a quota driven sales

environment. .Work independently to monthly, quarterly and annual sales

targets. Principle Duties and Responsibilities: .Meet and exceed monthly

sales goals to increase overall annual store sales. .Initiate a "Grass

Roots" marketing campaign within a five mile radius of all designated

properties. .Evaluate accounts to increase sales by using sales history,

trends and market analysis. .Maintain constant responsive communication

with the company's management personnel. .Provide accurate, current,

detailed notes of discussions with current and potential company accounts.

.Field new customer inquires. .Travel to stores and industry sponsored

events when possible to evaluate ways to improve company's position in the

marketplace. .Able to organize, plan and execute a sales strategy I also

Monitor and maintain a group of kiosks. Promote and maintain good customer

relations.

SALARY BASE: $23,000.00 with/out commission

FIELD SERVICE REPRESENTATIVE

THE BAGSTER, LLC

FEBRUARY 2008/August 2008

RESPONSIBILITIES:.

I maintain a consistent store visit schedule with our retail partners. I

contact with as many people within the store as possible. Build

relationships with store personnel. Interact with all store employees to

provide product knowledge. Answer questions about the product. Articulate

advantages and uses of the product. Distribute product literature. Ensure

that product has been properly received and displayed in correct locations.

Cold called on prospective retailers to sign up to retail the BAGSTER bags.

Determine timing and opportunity to participate in store level events and

training. Participate in store events taking advantage of BAGSTER

exhibitor tent, videos, demonstration product, and truck and crane

demonstration.

Upon completion of each work day, input activity and call notes into our

Salesforce.com software system.

Undertake and perform special projects and assignments as necessary.

SALARY: $34,000.00

Sales Trainer/ Route Service Representative/Warranty Claims Inspector/

Sales Edge Service/Lowe's Co Home improvement

November 2006-January 2008

I was responsible for 45+ Lowe's Home Improvement stores located throughout

U.S. I trained and did home warranties on the most iconic brands in the

Lowe's Millworks and Building Products group.

Responsibilities were interaction with store management; I train, manage

and mentor associates every month. I perform inventory corrections, product

returns inspections. And stocked boxed product on the sales floor. I also

set plannograms. I Build/move displays and/or product to establish best

location for sales on all company products as necessary in assigned

stores. I also support these brands by visiting Lowe's customers in their

homes and perform warranty inspections, thus helping Lowe's and its

partners fulfill its promise to deliver the best in customer service and

warranty support. I work both within a team environment and as an

individual to provide training to employees of Lowe's in both new and

existing stores.

Responsibilities include: Product specific knowledge . Certify Lowe's

employees, according to the standards on product specific knowledge .

Provide warranty in-home job-site visits for Lowe's and vendor customers

.Vendor negotiating experience Perform and/or manage resets as instructed

by SE management . Other duties are assigned to meet business needs and

changes in the retail environment

SALARY: $40,000.00

General Manager

The Industry Ultra Club San Antonio, Texas

Augusts 2005-October 2006

Responsibilities included the following . Obtained Certificate of Occupancy

for the establishment . Ensured all inspections were passed . Planned out

the design of the new bar . Handled all customer inquiries . Managed

facility . Hired and trained all staff . Supervised staff and security .

Handled vendor contracts and met with vendors frequently to collect revenue

from vendor machines inside the bar . Ordered all alcoholic and non-

alcoholic beverages and food for the bar . Tracked and ordered daily

inventory . Nightly Deposits . Payroll . Scheduling . Providing excellent

customer service . Nightclub spokesperson for all media outlets . Booking

entertainment acts

SALARY: $46,000.00

General Manager /Trainer/Sales Manager/ Marketing

Cattleman's Inc

January 2004-July 2005

Responsibilities included the following: Recruit and coordinate employees .

Supervising staff and security. Track and order daily inventory . Nightly

Deposits . Payroll . Scheduling . providing excellent customer service .

Nightclub spokesperson for all media outlets . Booking entertainment acts.

Negotiating fair prices for entertainment acts

Director of Tejano Music Explosion Show 2004

an official city of San Antonio TX Fiesta 10 day event.

Responsibilities for Tejano Explosion 2004 included the following:

developing, training, and mentoring new employees . setting the schedule

and bookings before the event . kept event within allowable budget .

contacted and interviewed with all media outlets both radio to television .

Coaching and training a sales force . developed and enforced a system to

insure that only guests with proper identification were allowed in the

backstage area . hired and managed all staff and security for the events .

insured all bands and production crew arrived and were set up on time .

Insured all bands fulfilled all contract stipulations.

Nightclub responsibilities included the following:

Recruit and coordinate employees, volunteers . supervising wait staff and

security. nightly Deposits, payroll, schedules . providing excellent

customer service . nightclub spokesperson for all media outlets . booking

entertainment acts . negotiating fair prices for entertainment acts.

practice preventive maintenance in order to save company funds!

SALARY: $30,000.00

Vice President of Sales & Promotions/ Marketing Coordinator

Eagle Music Productions/Golden Eagle Records/Lone Star Records Inc. San

Antonio, Texas

January 1998 - July 2003

h In charge of finding talent in and around the U.S. I then worked with

the artists to produce a solid c.d. that I was proud to put my name on. My

next step was to hit the road by air car or tour bus to contact different

media, radio and television stations. This was to insure that my artists

were being played and seen on these stations. I also have 5+ years B2B

sales experience. Once an artist was being aired on the radio, TV etc. I

then went to several different music distributors such as Wal-Mart, Kmart,

Target, etc to sell them thousands of cd's. Throughout this entire process

I would promote my artists in every way possible from setting up displays

of the artists at record stores to setting up promotional dates and concert

events and manager of 60 employees. I also had serviced existing accounts

and created new accounts. I was also the bands tour manager and Director of

events which included the following responsibilities: . Payroll schedules .

Band Representative. Time Management . Responsible for all monetary

transactions. Supervise technical/road crew . Maintain Merchandise

SALARY: $20,000.00

.

Skills

- I Have Reliable Transportation

- I Know CRM software SalesForce.com

-Vendor management

-Inside sales experience

-Strong Microsoft Office skills

-Stocking shelves and building displays.

-Order / Credit Writing

-Properly rotate stock.

-Back room inventory organization.

-I Travel between territories

-I maintain a timely and accurate call schedule.

-I Maintain and updated office

-Establish and maintain a rapport with key store individuals.

-Selling new products, displays, and promotions at store level.

- Monitor daily operations involving the overall performance of

the employees.

- Maintain Product and Service Standards by having hands on approach to

Management and initiating corrective action as needed.

- Develop and execute sales strategies

- Responsible for purchasing and maintaining inventory

- Actively participate in community organizations and events

- Develop and maintain good relations with corporate accounts

- Maintain and monitor the security process, providing both the guest and

staff a safe environment.

- Responsible for operating the property in a manner that ensures both

Quality of Service and Product standards are preserved while producing an

Accepted level of profitability.

- Strong verbal and written communication skills

- Willing and able to travel

- Proficient in Microsoft Office applications

- Ability to work independently, as well as in a team environment.

- Ability to deal effectively with all employees and external business

contacts

while conveying a positive, service oriented attitude.

- T.A.B.C Certified

- Monitor daily operations POS System

REFERENCES

Ramiro Burr:

Phone Number: 210-***-****

Email Address: abk0fq@r.postjobfree.com

Reference Type: Personal

Ron Raby: R.J Enterprises C.E.O

Phone Number: 210-***-****

Email Address: abk0fq@r.postjobfree.com

Reference Type: Professional

Mario Enriquez: Bexar County Sheriff Officer

Phone Number: 210-***-****

Reference Type: Professional

Contact this candidate