Sales Customer Service

KELLY CRANOR-ALLERHEILIGEN

**** ** ********* **.

San Antonio, TX 78233

E-mail: abk0ev@r.postjobfree.com

Mobile: 210-***-****

Strengths~ Recognized for initiative, educate and provide leadership for

coworkers/clients, marketing creativity, out-of-the box thinking for

problem solving, organizational skills, time management/effectiveness,

respected by coworkers/clients and ability to influence coworkers/clients.

Polished, professional appearance and demeanor, task oriented, articulate

and ability to connect well with various personalities. Type 72 wpm and

proficient with Microsoft Office Suite programs.

DiSC Personality Assessment results

*D-Primary trait: Dominant - Motivated to succeed, ambitious, task

and goal oriented, enjoy challenges, and problem solving.

*i-Secondary trait: Influential - Friendly, extrovert, strong

communication/social skills, persuasive, and confident.

*D/i Combination - Assertive, clear goals with determination and

commitment to achieve, respected and genuinely liked, thrive in what others

perceive as stressful situations, ability to think and react quickly, adapt

to challenging/changing situations with ability to persuade and motivate

others.

Experience~

February 2007 - Current

ESCROW ASSISTANT/ADMINISTRATIVE ASSISTANT San Antonio,

TX

First American Title Company, LLC

Directly recruited by the Division President, prior client from

Trinity Staffing. Promotion

to Escrow Assistant for future grooming as Escrow Officer based

on inter-personal skills, organizational skills, attention to

detail and ability to multi-task.

*Facilitate client relations: collection, preparation and

transfer of funds & legal documents.

*Respond to client information inquiries and coordinating

schedules for mortgage

bankers, realtors, buyer's and seller's.

*Verification and recording of legal documents, maintaining

escrow accounts, conducting

signings as a notary, file preparation and receipting of

contracts and earnest monies.

*Streamline receipt process and implemented client follow-up

program.

BUSINESS DEVELOPMENT REPRESENTATIVE

First American Title Company, LLC

Top Sales recognition and recognized for dedication by representing 3

direct offices throughout

vast office transitions.

*Conduct cold call sales, referral based sales, continuing

education courses, and

networking. Adapted courses conducted by our contractual

company, facilitated courses

independently and was the only sales representative to

initiate teaching courses.

*Research agents to target top producing prospective clients

based on revenue potential.

*Research trends & agent needs to be a trusted source of

knowledge in the industry.

*Develop strategic market approach for designated sales

territory, develop and consult

marketing strategies for real estate agents, and business

planning.

*Maintain contact with agents and brokers from 22+ real estate

offices & mortgage companies.

*Active member of SABOR, IREP, & Board of Education and Realtor

Rally Committee.

KELLY CRANOR-ALLERHEILIGEN

May 2005 - February 2007

ACCOUNT MANAGER (RECRUITING & SALES)

Trinity Staffing Services

San Antonio, TX

Exceeded projected goals for 2005 fiscal year, and was on course to

exceed 2006 projections.

*Provide contract and direct hire staffing solutions for:

Finance/Accounting,

Mortgage/Title, Call Center, Customer Service, Human

Resources, Office Management

and Administration, Sales/Marketing, IT, Engineering, and

Safe Industrial industries.

*Responsible for full-desk recruiting (sales of new accounts

and recruiting/staffing).

*Cold call sales, referral based sales, and networking.

*Negotiation of client contracts: rates, terms, and duration.

*Screen resumes and provide qualified candidates/employees,

conduct interviews, employ and

terminate employees, provide career and performance

consultations, facilitate conflict

resolution, and support payroll administration.

April 2003 - May 2005

SCIENTIFIC RECRUITER/SALES

Kelly Services, Professional/Technical Division - KSR

San Antonio, TX/ Austin, TX

Promoted to Scientific Recruiter within 7 months

*Responsible for employing and monitoring up to 70+ field

contract employees and client

Accounts in San Antonio and Austin KSR offices traveling 2-3

times per week..

*Provide client employment solutions, facilitate salary

negotiations, and sales of employment

services to scientific industries: Biotech, Medical,

Petrochemical, Pharmaceutical, Forensic,

Environmental, Semi-Conductor, and Food Microbiology.

*Screen resumes and identify qualified candidates/employees,

conduct interviews, employ and

terminate employees, provide career and performance

consultations, mediate conflict

resolution, and support payroll administration.

*Active liaison between Kelly Scientific Resources and local

colleges (Mary-Hardin Baylor,

UTSA, UT Austin, Austin Community College, Texas State

University, and St. Mary's).

*Active member of scientific affiliations: American Chemical

Society, San Antonio & Austin

Life Sciences Association, and Alamo Waste Management

Association.

RECRUITING COORDINATOR

(April 2003- November 2003)

*Assist recruiter- identify qualified candidates, coordinate in-

house interviews, conduct:

reference verifications and background screens, coordinate

drug screening, process

employee files, and field payroll issues.

*Provide customer service - counsel and terminate contract

employees, process

injury claims, and field client account inquiries.

KELLY CRANOR-ALLERHEILIGEN

Of Additional Interest~

Jan 2003 - May 2003 Methodist Healthcare (SATX) Contract

Wellness & Fitness Educator

Develop and instruct nutrition education and physical activity

programs, marketing, and counseling.

Feb 2002 - June 2002 PhysioMetrics (SATX)

Exercise Physiologist

(Company opened & closed TX division in 4 months due to lost contract

with USAA)

Administer evaluations, analyze & compile documentation for

litigation, travel US.

June 1999 - Oct 2001 Detroit Health Department (Detroit, MI)

Community Nutritionist

Develop, market, and instruct nutrition education and physical

activity classes, author/editor

of quarterly news letter, and prepare monthly/quarterly status

reports.

Feb 1999 - Oct 2001 FitnessWorks (Detroit, MI)

Nutritionist, Educator and Trainer

Develop, market, and design class materials to instruct a 10-week

weight management program,

conduct physical assessments, consultation and prescription.

Internships/Publications~

1993-1994 Merck-Interx Pharmaceutical Research (Lawrence, KS)

Laboratory Technician

Analyze data, create dose-response profiles, procedures and results,

determine drug-release profiles.

1992-1994 APTUS Environmental Services (Coffeyville, KS)

Laboratory Technician

Operate lab equipment: GC, Calorimeter, Tox, evaporator, viscometer,

RCRA waste material testing,

PCB contamination analysis and extraction.

1992-1993 Sherwin-Williams (Coffeyville, KS) Marketing

Laboratory Research Technician Prepare, test, and analyze paint

system panels, adhesion, viscosity, QUV accelerated weathering tester,

Q-FOG prohesion/salt spray chamber. Results used in publication.

Education~

KANSAS STATE UNIVERSITY Manhattan, KS

College of Human Ecology

B.S. Foods and Nutrition, December 1998

College of Arts and Sciences

B.S. Kinesiology, December 1998

GPA: 3.4/4.0 scale

COFFEYVILLE COMMUNITY COLLEGE Coffeyville, KS

Associates of Science, May 1993

GPA: 3.62/4.0 scale

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