Customer Service High School

Tanya M. Spence

**** *. ***** ***., # ***

Hemet, CA 92544

Phone: 951-***-****

I am seeking a challenging position in clerical, in which I can utilize and continue my

experience in assisting the general public in a cooperative learning environment.

Experience:

Job Title: Receptionist/ Aide

Employer: Calvary Chapel Academy Preschool, Hemet CA.

Dates: 11/07 to 12/08

Duties: Greet parent's and answer multi-line phone in a professional,

patient manner. Work effectively and cooperatively with teachers,

parents, and volunteers. Supervise and ensure the safety of students at all

times.

Job Title: ACR Tech Trainee

Employer: Assessor-County Clerk Recorders Office, Riverside CA.

Dates: 12/05 to 10/06

Duties: Upon request from the public and other government agencies, I retrieved,

researched, prepared and/or provided certified copies of legal documents, Official

records, and Vital records; assisted, directed, and instructed the public in self-service

research of Official Records of property ownership, deeds, liens, prepared copies of

papers, and documents; calculated and collected fees.

Job Title: Legal Secretary

Employer: Amschel Law Corporation, Hemet CA.

Dates: 9/01 to 12/05

Duties: Assisted lawyers in preparing for closings, hearings, trials, and cooperate

meetings. Investigated the facts of cases and ensured that all relevant information was

considered. Identified appropriate laws, judicial decisions, legal articles, and other

material that were relevant to assigned cases. Typed reports, forms, memorandum,

correspondence, using correct sentence structure, grammar, & spelling; filing, & other

record-keeping responsibilities. Specialized in Worker's Compensation but also

experienced in Evictions and Ch. 7 Bankruptcy.

Job Title: Reservations Specialist

Employer: Hilton Reservations Worldwide Center

Dates: 01/00 to 06/02

Duties: Telemarketing for all national & international Hilton hotels & sister properties.

Entered, updated & retrieved customers basic information, special requests, and credit

card payment, into computer system completely and accurately, while maintaining

excellent customer service & confidentiality of information. Maintained the ability to

remain calm & was able to calm callers in order to obtain necessary information for

services or referrals as needed.

Education:

Mt. San Jacinto Community College, San Jacinto CA.

2006-2008-Present-Child Development

Career Moves, Inc. Hemet CA.

2002-Computer Systems Specialist Certificate

R.O.P. Retail Sales & Marketing, Hemet CA.

1998-99-Certificate of Completion

West Valley High School, Hemet CA.

1999 High School Diploma

Skills: CLERICAL, FRIENDLY, CUSTOMER SERVICE, TELEMARKETING,

LEGAL, CASHIER, SALES, TYPE 35 WPM, WORD, EXCEL, POWERPOINT, CPR

CERTIFIED, SELF-MOTIVATED, FAST-LEARNER, PATIENT, MULTI-TASK,

HEALTHY

S

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