Customer Service Representative
Resume:
Dominique R. Wiggins
Hamilton, Ohio 45011
*******@***********.***
*********@*****.***
SUMMARY
. Social Work, Customer Service, Financial Aid, Sales, Criminal Justice,
Economic.
. Dynamic leader, Customer Service, Economics, Political Science,
experience.
. Experience in design and management of outcomes studies across a wide
array of areas
. Knowledge in assisting in proposal and protocol development.
. Solid expertise for communicating across different levels of the
organization and be an essential contributor to management teams.
. Strongly committed to team-building, training and development.
. Superb interpersonal, organizational, analytical, problem-solving, and
communication skills.
. High Energy. Works well under pressure to meet time-sensitive
deadlines.
. Computer proficient - MS Office, SAS, SPSS, Adobe Reader, PowerPoint,
and Minitab.
EDUCATION / TRAINING / CERTIFICATION
Wilberforce University Wilberforce, Ohio
Bachelors of Art December 2009
Major: Social Work with a concentration in Criminal Justice
GPA: 3.4
Communicable Diseases (2010-2013)
Child Abuse (2010-2013)
CPR (2010-2013)
Awards
Wilberforce University Dean List (2005-2009)
Wilberforce University Alumni Scholarship (2007-2008)
Wilberforce University Academic Scholarship (2006-2009)
Mount Sinai Scholarship (2006-2007)
PROFESSIONAL EXPERIENCE
Knowledge Learning Corporation, Fairfield Twp., OH
Teacher 1
2/2010-
Present
. Meets expectations for delivering customer acquisition and retention,
quality program, financial management, and operational compliance, and
demonstrates expected behaviors. Provides care and support to
children.
. May share lead responsibilities with Assistant Teachers
. Engages with current and prospective parents and family members and is
responsive to their needs
. Complies with KLC and all governmental regulations regarding the care
of children
. Understands responsibilities as a mandated reporter
. Keeps the Director informed of any necessary information regarding the
care and safety of children
. Completes timely and accurate documentation according to KLC and other
licensing or regulation requirements
. Assists and accepts responsibility in other daily center duties that
might be temporary in the event other personnel are not available
. Attends and participates in staff meetings, center events, and
parent/customer meetings as requested
Kettering City School District, Kettering, OH
4/2009- 5/2010
Even Start Program Preschool Aide
. Assisting with the parents in GED classes
. Building of self-esteem through nurturing personal care
. Interaction with groups to spark curiosity and socialization
. Focus on cognitive and motor skills through playtime and activities
. Development through age-appropriate materials and toys
. Regular communication between teachers and parents to keep you informed
about your child's day
Kinderhaus Learning Center, Fairborn, OH
1/2008 - 2/2009
Pre-school Teacher
. Supervised and kept all educational equipment and materials in
assigned area. Maintain progress records of each child's growth and
development.
. Prepared periodic reports and Individual Development Plans, review
with supervisor and parents.
. Work with parents to promote understanding of their child's growth and
development; encourage parent participated in school programs; attend
parent group and Center functions.
. Effectively trained, supervised, and utilized classroom assistants and
primary floaters.
. Supervised all activities to ensure safety at all times.- Contribute
to Staff In-Service Training by planning, leading, or assisting in a
workshop presentation or by developing resources.
. Conducted regular formal and/or informal parent/teacher conferences on
each child's school adjustment, classroom behavior, and developmental
progress.
Wilberforce University, Wilberforce, OH
Department of Financial Aid 11/2006 - 05/2007
Financial Aid Customer Services Work Study
. Ensure student and family satisfaction through timely and effective
student account maintenance including assistance with billing, third-
party payments, adjustments, information verification and record
maintenance.
. Submit financial claims to loan companies ensuring that student
accounts are billed appropriately by auditing charges to ensure
accurate procedure codes, billing data and student information
submitted.
. Trace errors, record adjustments to proper accounts and determine the
appropriate destination for unidentified funds
. Interpret and communicate information regarding financial aid policies
and procedures, billing practices, student loan submission and out-of-
pocket student responsibility.
. Accurately and timely post student private payments, loan payments,
calculate student/family responsibility, interpret explanation of
financial aid codes, identify financial aid discrepancies by
contacting student/family, and determine if rebilling is necessary.
. Greet students/staff/parents and direct them to the correct financial
aid resources and destinations.
. Support departments lead Office Associate with a variety of clerical
and staff support duties.
Wilberforce University, Wilberforce, OH
Social Work Department
08/2006 - 10/2006
Undergraduate School Professor Assistant
. Planned course instruction based upon professor approved
syllabus/outline provided, to assure course content and objectives are
met.
. Communicated with Social work Professors' written and orally to obtain
information, analyze data for projects.
. Utilize a variety of teaching styles and methods provided by the
professor to accommodate diverse learning styles of students
. Designed, administer and grade examinations to assess achievement of
course objectives as identified in the syllabus
. Actively worked to maintain retention in all classes taught, by
maintaining accurate attendance records daily, calling all students
who are absent, and recording absentee information in roster after
each class meeting.
Critical Clear Channel Critical Mass media, Fort Wayne, KY
06/2005-06/2006
Customer Service Representative/ Clerical work
Answer phones and respond to customer requests
Sold products and placed customers orders in the computer system
Provided customers with product and service information
Transferred customer calls to appropriate staff
Identified, research, and resolve customer issues using the computer
system
Made Follow-ups on customer inquires not immediately resolved
Complete call logs and reports
Researched billing issues
Researched misapplied payments
Recognized, document and alert the supervisor of trends in customer
calls
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