Customer Service Administrative Assistant
Resume:
ARETHA R. BOOKER
Cedar Hill, TX 75104
WORK HISTORY
*/****-**/**** ****-Kohler Pharmacy 160 hour externship
Arlington, Texas
Medical Insurance and Billing – Duties included filing and file maintenance, data entry, entered patient
demographics, insurance verification, verified compensability and processed claims for Worker’s Comp and
Medicare, accounts receivable, post payments and collections.
1/08-11/09 HKS, Inc.
Dallas, Texas
Billing Coordinator – Duties included managed assigned projects to insure maximum billing per month; verified
payments requests for consultant such as Civil, Landscape & Interior Design, etc; reconciled accounts
receivable for joint venture representatives; reconciled consultants’ statements and accounts receivable report
for balance due; reviewed unbilled detailed report for accurate billing; reviewed contract and subcontract
agreements; mail invoices within 3 days of billing; respond to client and PM inquiries.
4/07-1/08 Accountemps/Robert Half
Dallas, Texas
Accounting Clerk/Administrative Assistant – Duties included checked statements to verify all invoices have
been paid; process invoices for payment, matching invoices to purchase orders and receiving reports; cutting
checks and filing; code incoming invoices to the proper G/L account; reconciling; enter payroll; auditing deposit
accounts; various special projects; post invoices to accounting system; provide excellent customer service; data
entry; answering phones; processing incoming and outgoing mail; copying and faxing.
4/05-3/07 Bank of America
Dallas, Texas
Teller Operation Specialist/Account Specialist III- Duties included process transactions accurately, efficiently,
and in accordance with established policies and procedures; assist both platform and teller associates by using
in-depth policy and procedures knowledge to handle more complex transactions and issues; research and clear
exceptions; maintain and accurately monitor staff time; processing incoming/outgoing ACH wires; accurately
approves wires through bank funds transfer (BFT); communicates with administrators and business partners
regarding trust accounts; book and balance wires using various internal documents and reconcile;
communicates, researches and resolves specific questions or problems referencing incoming, outgoing and ACH
wires; reports daily totals of incoming and outgoing wires to Fed Unit in Concord, CA; attention to detail and
accuracy to process transactions in a timely manner without error; and review and update PGA.
7/04-4/05 First American Mortgage
Dallas, Texas
Real Estate/Tax Refund Processor-Duties included accurately processing refunds for lenders received from
taxing authorities and mortgage companies in a timely manner; ensured that checks were attached to Customer
Transaction Detail Report; verified and corrected parcels of addresses and homeowners; ensured and maintained
a quality relationship with lenders and taxing authorities; and imported information into AS400 and Refund
Database.
3/02-7/04 Trammell Crow Residential
Dallas, Texas
Accounts Payable Associate – Duties included entering invoices on a weekly basis; verify data file
transmissions; verifying invoices are appropriately approved; processing, matching and preparing checks for
distributions; maintain accounts payable logs which include new vendor log, unsupported check log, etc.; and
set-up vendors and research.
5/94-3/02 Bank of America
Dallas, Texas
Senior Operations Representative/Bank Teller Manager – Duties included research, monitoring, balancing and
reconciling ICA accounts; accounts payable; accounting, paying and receiving, back-up support to banking
centers; clear exceptions; managing 10 to 12 employees; staffing; set up meetings; problem solving; scheduling,
auditing branches & tellers; comply with bank policies; data-entry; filing; mailing; accepting deposits;
balancing cash drawer and money vault; communicating by phone with employees and customers; 10 key by
touch; adhere to deadlines; and ordering supplies and training.
SKILLS
Computer Skills: PACE; WTQ; BFT; WTX; IMSPW; BICS; Yardi, SSR Yardi, AMSI, MRI-
Cornerstone/Prudential; Company Main Frame FAIN, BOSS, FAST, Deltek Vision, Global and Intranet;
Internet; Microsoft Word and Excel
Communication Skills: Ability to deal effectively with multiple customers and personalities; excellent verbal
and written; excellent organizational and time management skills
Office Skills: 10-key by touch, various fax machines, Sharp Teller machine, Teller Cash Dispenser and
Operated Kodak, Xerox, Sharp and Canon copiers.
EDUCATION
Central Texas Commercial College, Dallas, Texas, Courses Studied: Secretarial/Office
Colorado Tech University, Online Studies, Courses Studied: Accounting/Finance
Everest College, Arlington, Texas, Course Studying: Medical Insurance Billing and Coding
ACCREDITATIONS
Faculty and peer nominations to serve as “Igniter” Ambassador
President’s List maintaining 4.0 GPA
Certified CMS Outpatient Biller
Certified Medisoft V14
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