SHELLEY J. TRACY

***** **** ****** **** ● Poway ● CA 92064 ● Telephone 858-***-**** ● abk0cl@r.postjobfree.com

HUMAN RESOURCES GENERALIST

Human Resources leader with over thirteen years of experience in the full spectrum of human resources

management for small start-up companies and large established corporations. Diverse industry experience in

high technology, medical device, manufacturing, finance, and retail environments. Skilled in leading start-up

environments and transitioning organizations as a trusted advisor and collaborative partner with the

executive team. Strategic and business focused professional with a history of implementing lean activities that

result in reductions in company expenses and increases in productivity.

Employee relations, driving performance for Devise employee training programs to address

ongoing change and transformation gaps and adhere to mandatory requirements

Policy and procedure creation, implementation Design and management of employee benefits

and interpretation and 401k, ESOP programs

Organizational development, workforce Assessment and oversight of Environmental

planning and succession planning Health and Safety issues and risk management

Management of the total recruitment process Layoffs and reduction in workforce

Knowledge of employment and labor law; Affirmative Action Plan development,

federal, state employment laws and regulatory communicating systematic approach to EEO

compliance and appropriate documentation

HRIS and payroll system administration and Compensation Plan Development; ensuring

implementation; Ceridian, ADP, Resumix plans align with company’s strategic objectives

Creation of performance appraisal and Compliance to regulatory and reporting

performance management programs including; requirements such as I-9 documentation,

MBO bonus programs and 360 evaluations workers compensation, FMLA and COBRA

PROFESSIONAL EXPERIENCE

COMMUNITY VOLUNTEER, Poway, CA 2001 - Present

Participated in multiple educational, research and residential volunteer opportunities while caring for young children

and managing a home-based sales business through Gigi Hill Handbags ( www.gigihillbags.com).

• Organized fundraising focused parties for the JDRF (juvenile diabetes research foundation).

• Tutored advanced math cluster in 2nd and 3rd grade as well as advanced spelling.

• Fundraising and administration work at children’s school. Manage Panther Apparel Program to raise funds

for teaching. Direct classroom activities as Room Mom Coordinator.

• Vice President of Green Valley Homeowners Association. Conduct quarterly meetings to review budget and

legal issues.

SENIOR HUMAN RESOURCES GENERALIST, Ericcson Wireless, San Diego, CA 2000 - 2001

Human Resources management for Product Development, Legal, Sales and Finance departments. Providing direct

support to 150+ employees in the areas of employee relations, compensation, hiring and performance management in

this fast-paced high technology communications company.

• Conducted job scope analysis in collaboration with employees and supervisors, leading to a clearer

understanding of job responsibilities and increasing employee morale.

• Delivered an incentive based performance assessment plan resulting in improved employee productivity.

• Introduced enhanced employee benefits plan; educating staff on benefit offerings while streamlining the

benefits enrollment process for 150+ employees.

HUMAN RESOURCES MANAGER, VIA Medical Corporation, San Diego, CA 1999 - 2000

Collaborated with CFO on the development of a Human Resources unit. Managed recruiting, compensation and

benefits, employee relations and management training for this software company with 135 employees internationally.

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• Hired 48 highly skilled employees throughout the United States and Europe within a four month period

utilizing recruiters, trade publications advertising and generous referral program. Reduced total recruitment

cycle time from 60 to 21 days.

• Improved hiring process and retention through skills based interviewing and skills assessment testing.

Significantly improved management hiring decisions and reduced monthly turnover by 28%.

• Collaborated with IT department on the development of an employee intranet system accessible worldwide.

Technology implementations allowed employees to update personal information, review benefits information

and complete new hire on-boarding process.

• Analyzed industry and geographic compensation standards, adjusting pay ranges and implementing

comprehensive compensation packages in order to stay competitive in the market.

• Instituted an MBO bonus program, an equitable and motivational tool for achieving business objectives that

have a significant financial impact on the company.

HUMAN RESOURCES MANAGER, Goldwin Golf USA, Inc., Carlsbad, CA 1998 - 1999

Developed the Human Resources department for this small golf manufacturing company with 100+ employees.

Formulated company policies and procedures as they related to hiring, supervision and performance management.

• Outsourced labor related to payroll and manufacturing, achieving a 23% reduction in payroll expenses.

• Revamped benefits package adding company matched 401k plan, Flexible Spending Account and

Educational Reimbursement, increasing company’s competitiveness for recruiting and retaining top talent.

• Implemented management training classes. Classes included; Performance Management, Effective

Interviewing, and Sexual Harassment. Classes improved workforce productivity and collaboration and

reduced turnover by 22%.

HUMAN RESOURCES MANAGER, Fiserv Solutions, San Diego, CA 1996 - 1998

Oversaw a staff of five employees, managing total quality leadership, employee relations, hiring, compensation and

benefits, training and development, safety and legal compliance for four locations employing over 500 people for this

financial services company.

• Streamlined staffing process, resulting in a 52% reduction in cost-per-hire.

• Designed new hire orientation which communicated company expectations, reducing turnover by 30%.

• Devised a regional employee recognition program, employee opinion survey results improved by 23%

following the program implementation.

• Directed reduction-in-force process and package, leading to a smooth transition, free from litigation.

STAFFING/TRAINING SPECIALIST, Sears, San Diego, CA 1993 - 1996

Accountable for hiring, training and labor relations for 45 sales people in a $40 million per year retail store.

• Negotiated a 20% reduction in hourly mark-up for temporary employees through agency analysis and

negotiations, resulting in 4th quarter payroll reduction of $26,000.

• Conducted training classes geared toward product knowledge, sales and customer service resulting in a 20%

improvement in customer services scores and an 18% increase in sales.

HUMAN RESOURCES MANAGER, Mervyns, Escondido, CA 1987 - 1993

Performed full scope of human resources responsibilities and operational duties. Oversaw 10 employees in a

location employing 300+ staff.

EDUCATION AND PROFESSIONAL AFFILIATIONS

2010 – Present Member, San Diego Human Resources Roundtable

1997 – 2001 Senior Professional in Human Resources Certification (PHR)

(SPHR Recertification in process, expected completion, December 2010)

1997 – Present Member, San Diego Society of Human Resources Management (SHRM)

1987 Associates Degree in Communications, Grossmont College, San Diego, CA

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